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HP LaserJet M9040 MFP and M9050 MFP - Clear jams

If a jam message appears on the control panel, look for media in the locations indicated in the following illustration. You might need to look for jammed media in locations other than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the front door area.
After looking at the illustration, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the media. If a small piece of media remains in the MFP, it could cause additional jams. If jams are a recurring problem, see Solve repeated jamsjamsfrequenttroubleshootingjams.
  note:
Loose toner might remain in the MFP after a jam and cause output quality problems. These should clear up within a few pages.
  warning:
Surfaces in and around the MFP can be hot to the touch. Turn off the MFP and allow it to cool before attempting to clear jams.
Jam locations
    Figure :
  1. ADF
  2. Tray 1
  3. Right door
  4. Vertical transfer door
  5. Tray 4
  6. Trays 2 and 3
  7. Left door (behind the output device)
  8. Duplexer (inside the MFP)
  9. Output device
  10. Lower bin
  11. Front door and print-cartridge area
  12. Upper bin
Clear jams from the duplexer
  1. Move the output device away from the MFP to gain access to the left door.
    Figure :
  2. Open the left door and carefully pull out any paper from area.
      warning:
    Avoid touching the adjacent fusing area. It can be hot.
    Figure :
  3. Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops.
    Figure :
  4. Remove any paper by lifting the two green levers in the duplex printing accessory.
  5. Open the front door.
    Figure :
  6. Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the MFP. Be careful not to tear the paper.
    Figure :
  7. Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place.
    Figure :
  8. Close all open doors. Push the output device back into place.
Clear jams from the input-tray areas
Clear jams in tray 1
  1. Check for media in the tray 1 area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media.
    Figure :
  2. Open and close the right door to reset the MFP.
    Figure :
Clear jams inside the right door
  1. Open the right door.
    Figure :
  2. Check for media in the right door area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media.
  3. Open the jam access cover. Pull out and lift the green tab.
    Figure :
  4. Remove any media from this area by pulling it out of the MFP.
  5. Push the green lever down to the original position.
    Figure :
  6. Close the right door.
Clear jams in trays 2 and 3
  1. Open the tray until it stops.
    Figure :
  2. Check for media in the tray area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media.
  3. Close the tray.
    Figure :
  4. Open the right door, remove any visible media, and close the right door. This resets the MFP.
    Figure :
Clear jams in tray 4
  1. Open the vertical transfer door on tray 4.
    Figure :
  2. Check for paper in this area, and remove any paper from this area. Carefully check to be sure that you have removed all pieces of torn paper.
  3. If you did not see any paper in the vertical transfer door, open tray 4.
    Figure :
  4. Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper.
  5. Close tray 4.
    Figure :
  6. Close the vertical transfer door.
    Figure :
Clear jams from the output areas
Clear jams in the stacker or stapler/stacker
  1. If the jam extends into the output bins, slowly and carefully pull the media straight out of the MFP so that it does not tear.
    Figure :
  2. Move the output device away from the MFP.
    Figure :
  3. On the stacker, lift the wire on the lower bin of the device, and carefully pull out any media from this area. On the stapler/stacker, carefully pull out any media that might be protruding from the accumulator area.
      note:
    Only the stacker has the wire on the lower bin.
    Figure :
  4. Locate the green handle in the flipper area and lift the handle.
    Figure :
  5. Carefully pull out any media from the flipper area.
    Figure :
      warning:
    Avoid touching the flipper area. It can be hot.
  6. Locate the green handle in the paper path module, and then pull down on the handle.
    Figure :
  7. Carefully pull out any media from the paper path module.
  8. Close all open doors. Push the output device back into place.
    Figure :
Clear jams in the paper-path area of the multifunction finisher
  1. Open the top cover.
    Figure :
  2. Slowly and carefully pull the paper straight out of the finisher so that it does not tear.
    Figure :
  3. Close the finisher cover.
    Figure :
Clear jams in between the multifunction finisher and the MFP
  1. Move the finisher away from the MFP.
    Figure :
  2. Carefully remove any paper from the MFP output area.
    Figure :
  3. Carefully remove any paper from the finisher input area.
    Figure :
  4. Push the multifunction finisher back into place.
    Figure :
Clear booklet jams in the multifunction finisher
  1. Move the finisher away from the MFP.
    Figure :
  2. If paper is jammed in the finisher input area but has not entered the folding rollers, carefully remove the paper from the input area and then skip to step 7.
    Figure :
  3. Open the back door on the finisher. If jammed paper inside the finisher has not entered the folding rollers, remove the paper and then skip to step 7. If the paper has entered the folding rollers, proceed to step 4.
    Figure :
  4. Open the stapler-unit door.
    Figure :
  5. Turn the bottom green knob clockwise to advance the jammed paper through the folding rollers and into the booklet bin.
    Figure :
  6. Close the stapler-unit door.
    Figure :
  7. Push the multifunction finisher back into place.
    Figure :
Clear a staple jam from the multifunction finisher
  1. Open the stapler-unit door.
    Figure :
  2. Slide the stapler unit toward you.
    Figure :
  3. Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open).
    Figure :
  4. Turn the small green knob at the top of the stapler unit clockwise until the staple cartridge moves to the left of the stapler unit.
    Figure :
      caution:
    The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could damage the device.
  5. Remove the staple cartridge.
    Figure :
  6. Pull up on the lever labeled with a green dot.
    Figure :
  7. Remove the damaged staple.
    Figure :
  8. Press down on the lever labeled with a green dot.
    Figure :
  9. Reinstall the staple cartridge.
    Figure :
  10. Slide the stapler unit into the device.
    Figure :
  11. Close the stapler-unit door.
    Figure :
Clear a jam in the upper half of the stapler head in the multifunction finisher
  1. Follow steps 1 through 4 of the procedure to clear a staple jam from the multifunction finisher.
  2. Locate the damaged staple at the back of the stapler head, and remove the staple.
    Figure :
  3. Follow steps 10 through 11 from the procedure to clear a staple jam from the multifunction finisher.
Clear a staple jam from the stapler/stacker
  1. Move the stapler/stacker away from the MFP.
    Figure :
  2. Open the stapler unit door.
    Figure :
  3. Pull the cartridge out.
    Figure :
  4. Pull up on the lever labeled with a green dot.
    Figure :
  5. Remove the damaged staple.
    Figure :
  6. Press down on the lever labeled with a green dot.
    Figure :
  7. Reinstall the staple cartridge.
    Figure :
  8. Close the stapler unit door.
    Figure :
  9. Push the stapler/stacker back into place.
    Figure :
  note:
The stapler needs to reload after clearing a staple jam, so the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the output bin is not blocked.
Clear jams in the left door (fuser area)
  1. Move the output device away from the MFP to gain access to the left door.
    Figure :
  2. Open the left door.
      warning:
    Avoid touching the adjacent fusing area. It can be hot.
    Figure :
  3. Remove any jammed or damaged media from this area by pulling it out of the MFP.
  4. Press down on the green tab and carefully check for media. Be sure to remove all pieces of torn media.
    Figure :
  5. Close the left door. Push the output device back into place.
    Figure :
Clear jams in the 8-bin mailbox
  1. Move the 8-bin mailbox away from the MFP. To do this, stand on the left side of the MFP and pull the 8-bin mailbox straight toward you.
    Figure :
  2. Carefully remove the upper (face-up) bin.
  3. Pull down the handle on the output paper module and remove any jammed paper from this area.
    Figure :
  4. Push the 8-bin mailbox back into place, and then reattach the upper bin.
    Figure :
  note:
Check that the paper used is not thicker than the 8-bin mailbox supports. See Supported paper and print media sizes.
Solve repeated jams
Situation
Solution
General repeated jam problems
1. Verify that the media is correctly loaded in the trays and that all width guides are correctly set (see Print tasks).
2. Verify that the paper tray is set for the size of media installed and that the tray is not overloaded.
3. Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from tray 1.
4. Do not use previously printed media or torn, worn, or irregular media. For recommended media for your MFP, see Supported paper and print media sizes.
5. Check the media specifications. (See Supported paper and print media sizes.) If media is outside of the recommended specifications, problems can occur.
6. MFP might be dirty. Clean the MFP as described in Clean the MFP.
7. Check that all damaged or jammed media is removed from MFP.
Repeated jams in the ADF
1. The ADF might be dirty. Clean the ADF as described in Clean the ADF delivery system.
  note:
If jams continue, contact your HP-authorized service provider. (See the HP support flyer or go to www.hp.com/support/ljm9040mfp or www.hp.com/support/ljm9050mfp.)

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