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HP Customer Support - Knowledge Base

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HP Handheld sp400 series All-in-One Scanner Printer - Scans Are Not Successful

Issue
Solution
Cause
Scans are not successful.
Make sure you are following the instructions in Scanning, and Scanning tips.
The technique of the user might need improvement.
If available, scan an alternate bar code.
note:
It may be necessary to scan the Standard Product Default Settings bar code in Reset the standard product defaults.
Damaged or poor print template quality.
It may be necessary to tilt the All-in-One further to prevent unwanted reflection.
The surface is highly reflective (for example, tape or lamination).
It may be necessary to scan the Standard Product Default Settings bar code in Reset the standard product defaults.
Unrecognized bar code symbology.

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Country/Region: Flag Australia

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