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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Handheld sp400 series All-in-One Scanner Printer - The All-in-One Imager Takes a Long Time to Acquire the Bar Code

Issue:
The All-in-One imager takes a long time to acquire the bar code.
Solution:
Clean the imager window and inspect for scratches or cracks near the center of the window. See Cleaning the Imager Window.
Cause:
The imager window is obstructed.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag Australia

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