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HP Customer Support - Knowledge Base

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HP Handheld sp400 series All-in-One Scanner Printer - The All-in-One Imager Takes a Long Time to Acquire the Bar Code

Issue:

The All-in-One imager takes a long time to acquire the bar code.

Solution:

Clean the imager window and inspect for scratches or cracks near the center of the window. See Cleaning the Imager Window.

Cause:

The imager window is obstructed.

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Country/Region: Flag Australia

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