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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet M2727 MFP Series - HP ToolboxFX

Overview of HP ToolboxFX
  note:
HP ToolboxFX is available for Windows XP and Windows Vista operating systems only.
There are differences between this version of HP ToolboxFX and previous versions.
Use the HP ToolboxFX software program to communicate with and manage the product. HP ToolboxFX is a program that you can use for the following tasks:
  • Check the product status
  • Check the supplies status
  • Configure system settings
  • Set up alerts for error conditions on the product
  • Configure fax settings
  • Configure print settings
  • Configure network settings
  • View faxes that have been received by the computer
  • View product documentation
  • Gain access to problem-solving and maintenance tools
Use HP ToolboxFX when the product is directly connected to the computer or when it is connected to the network.
Starting HP ToolboxFX
Open HP ToolboxFX in one of these ways:
  • Double-click the HP ToolboxFX icon in the Windows system tray or on your desktop.
  • Click Start, select Programs or All Programs, select HP, select HP LaserJet M2727, and then click HP ToolboxFX.
Structure
HP ToolboxFX contains two main sections: the Devices section and the main content section. The Devices section lists all products that HP ToolboxFX is monitoring. Expand the folder structure under a product to view information or change settings for that product. Click on the information or product settings sub-folder to gain access to that screen, which appears in the main content section. In addition to these two sections, the HP ToolboxFX has an Other Links section, as well as other pages that are accessible from HP ToolboxFX.
Key features
Receive faxes to this computer
This feature allows the computer to receive incoming faxes rather than printing them or forwarding them to another fax number.
  note:
If the host computer is turned off or disconnected from the product when a fax is received, the fax is stored on the product until the host computer is turned on and reconnected.
Laptop users must shut down and disconnect the computer instead of undocking from a docking station. Laptop users cannot receive faxes when the laptop is undocked or not connected to the product. The product stores the received faxes until the laptop is turned on and reconnected.
Follow these steps to enable the Receive faxes to this computer feature:
  1. Open HP ToolboxFX.
  2. Navigate to the Fax Tasks page under the Fax folder.
  3. On the Fax Tasks screen, select the Receive faxes to this computer option, and then click Apply.
Incoming faxes are uploaded to the computer where they can be viewed from the Fax Receive Log screen. If the computer is turned off when faxes arrive, they are stored in the product memory and are automatically uploaded to the computer when it is turned on again.
  note:
The Receive faxes to this computer option can only be set for one computer at a time. If a computer has enabled the Receive faxes to this computer option, then that option is not available for any other computers.
Display a message when a fax is received to this computer
Select this option to view a pop-up message on the computer when a fax is uploaded.
Follow these steps to enable the Display a message when a fax is received to this computer feature:
  1. Open HP ToolboxFX.
  2. Navigate to the Fax Tasks page under the Fax folder.
  3. On the Fax Tasks screen, select the Display a message when a fax is received to this computer option, and then click Apply.
View the fax by clicking View fax.
Receive alert messages for product events
By using HP ToolboxFX, you can be alerted when certain events occur at the product. You can receive pop-up dialogs (Status Alerts) or automatically generated e-mail messages (E-mail Alerts) for these events. In addition, alerts are shown as a taskbar icon or as a desktop message. Some of the alert events include:
  • Cartridge low
  • Replace cartridge
  • Close door
  • Paper out
  • Paper jam
  • Manual feed
  • Product errors (such as insufficient memory)
For status alerts, a group of errors or a group of print-cartridge warnings can be selected, but not specific items within those groups. To configure alerts, use the Set up Status Alerts screen in the Alerts folder in HP ToolboxFX.
The following alert messages are available:
HP pop-up alert messages
Pop-up alert messages notify you immediately when an error or print-cartridge warning occurs in the product. An error, such as a paper jam, halts product operation and requires correction. The alert condition can be corrected at any time. Alerts are sent only to the specific computer that is used to print to the product. This feature is provided through HP ToolboxFX and is enabled by default.
System-tray icon alert
The system-tray icon feature shows information about all of the current alert conditions for the product. An icon appears in the Windows system tray when an alert condition occurs. This feature is provided through HP ToolboxFX and is turned on by default.
Desktop alert
Desktop alert messages notify you immediately when an error or print-cartridge warning occurs in the product. Desktop alerts only appear for a few seconds, and then automatically disappear. This feature is provided through HP ToolboxFX and is disabled by default.
E-mail alert
E-mail alert messages notify up to two users when a specific alert condition occurs in the product. The alert condition can be a specific error alert or a print-cartridge warning. This feature can be used to alert administrators or service providers that the product requires attention. For example, when the toner low alert occurs, the person in charge of ordering print cartridges can be notified by e-mail.
This feature is provided through HP ToolboxFX and is disabled by default. To use this feature, set up your e-mail address, select the events for which you want notification, configure the SNMP e-mail server, and then enable the feature in HP ToolboxFX.
HP ToolboxFX folders
Status
Device Status
View product status information. This screen indicates product conditions such as a jam or an empty tray. After you correct a problem with the product, click the refresh button to update the product status.
Figure : Device Status screen
  note:
HP ToolboxFX includes a Supplies Status section and a Supplies Information section on the Device Status screen which provide information about the estimated toner level, the approximate pages remaining based on the estimated toner level, and the HP part number for easy reference when ordering new consumables.
Supplies Status
View detailed supplies information such as the estimated percentage of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This screen also has links to order supplies and to find recycling information.
Device Configuration
View a detailed description of the current product configuration, including the amount of memory installed and whether optional trays are installed.
Device Configuration screen - 1 of 6
Device Configuration screen - 2 of 6
Device Configuration screen - 3 of 6
Device Configuration screen - 4 of 6
Device Configuration screen - 5 of 6
Device Configuration screen - 6 of 6
Network Summary
View a detailed description of the current network configuration, including the IP address and network status.
Network Summary screen - 1 of 3
Network Summary screen – 2 of 3
Network Summary screen - 3 of 3
Print Info Pages
Print the configuration page and various other information pages that are available for the product, such as the Supplies page and the Demo page.
Print Info Pages screen
The contents of these reports are generated by the product firmware, not by HP ToolboxFX.
Event Log
View a history of product errors. The most recent error is at the top of the list.
The Event Log is a four-column table where the product events are logged for reference. The log contains codes that correspond to the error messages that appear on the product control-panel display. The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred. The event log also contains a brief description of the error.
Alerts
Set up Status Alerts
Use HP ToolboxFX to set up the product so that it sends pop-up alerts to the computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and specific error messages.
Select the pop-up format, the tray icon format, or both for the alerts. The pop-up alerts only appear when the product is printing from the computer on which you set up the alerts.
  note:
Click Apply for the changes take effect.
By selecting the options under Show an alert, you can receive alerts like those listed in the following table.
Alerts
Setting
Alerts
When the product cannot print
  • Close Door
  • Manual Feed
  • Paper Out
  • Paper Jam
  • Product errors (for example, insufficient memory)
When the HP print cartridge is low
  • Cartridge Low
  • Replace Cartridge
  • Unauthorized Supply Installed
When the product cannot scan
  • ADF Door Open
  • ADF Jam
By selecting the options under Show the alert, you can receive alerts in one or all of three forms:
  • As a pop-up message
  • As a system tray icon
  • As a desktop alert
  note:
Click Apply for the changes to take effect.
Set up E-mail Alerts
Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events, such as a low cartridge or a paper jam, for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the product.
Set up E-mail Alerts screen - 1 of 2
Set up E-mail Alerts screen - 2 of 2
E-mail messages can be sent to you when certain events occur at the product. You can select the specific events about which you want to be notified.
To use this feature, you must use a valid e-mail address, select the events for which you want notification, configure the SNMP e-mail server that will be used to send the e-mail message, and then click Apply to save the settings.
Up to two e-mail addresses can be configured to receive separate e-mail messages for separate events.
To ensure that the proper e-mail addresses have been used and that the SNMP server information is valid, click the Test E-mail Settings button.
  note:
Click Apply for the changes to take effect.
Fax
Fax Tasks
Use HP ToolboxFX to set faxing options.
The Fax Receive Mode section lists the following options for receiving faxes:
  • Print the received faxes. This is the default selection. If you select this option, you also have the option to receive a notification (pop-up) message when a fax is printed.
  • Receive faxes to this computer. If you select this option, you also have the option to receive a notification (pop-up) message when a fax is received.
      note:
    The Receive faxes to this computer option can only be set for one computer.
  • Forward received faxes to a different fax machine. If you select this option, you also must type a fax number for the machine to which the fax is forwarded.
  note:
Click Apply for the changes to take effect.
Fax Phone Book
The Fax Phone Book screen shows the product phone book data.
The maximum number of characters that a name can have in a phone book entry is 16. Only 12 of these characters are displayed on the product control panel, because 4 characters are used to display the phone-book entry number (for example, 001:).
The maximum number of characters that a telephone number can have is 50. This includes special characters that are used to insert pauses in the dial sequence.
Use the Fax Phone Book screen to add and remove individuals or groups on your speed-dial list, import phone books from a variety of sources, and update and maintain the contact list.
  • To add an individual contact to the speed-dial list, select the row of the speed dial number that you want to specify. Type the contact name in the Contact name window. Type the fax number in the Fax number window. Click Add.
  • To add a group of contacts to the speed-dial list, select the row of the speed-dial number that you want to specify. Click Add Group. Double-click a contact name from the list on the left to move it to the group list on the right, or select a name on the left and then click the appropriate arrow to move it to the group list on the right. You can also use those two methods to move names from right to left. When you have created a group, type a name in the Group name window, and then click OK.
  • To edit an existing individual speed-dial entry, click anywhere on the row containing the contact name to select it, and then click Update. Type changes in the appropriate windows, and then click OK.
  • To edit an existing group-speed-dial entry, click anywhere on the row containing the group name to select it, and then click Update Group. Make any required changes, and then click OK.
  • To delete an entry from the speed-dial list, select the item, and then click Delete.
  • To move speed dial entries, select the entry and then click Move, or select Move and then specify the entry in the dialog box. Either select Next empty row or specify the number of the row where you want to move the entry.
      note:
    If you specify a row that is occupied, then the new entry will overwrite the existing entry.
  • To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone book, click Import/Export Phone Book. Select the Export option, and then click Next. Enter the file name or browse to the file to which you want to export contacts, and then click Finish. You can also select individual entries from the phone book instead of importing the entire phone book.
  • To delete all entries, click Delete All, and then click Yes.
In addition to numerical digits, the following are valid characters for fax numbers:
  • (
  • )
  • +
  • -
  • *
  • #
  • R
  • W
  • .
  • ,
  • <space>
  note:
Click Apply for the changes to take effect.
Fax Send Log and Fax Receive Log
The Fax Send Log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results.
The Fax Receive Log provides a list of all recently received faxes and information about them including the date and time received, job number, fax number, page count, results, and a link to the fax if the Receive faxes to this computer feature is enabled.
  note:
The Fax Receive Log is not self-refreshing. If left open, new received faxes will not appear until the screen is refreshed.
The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.
The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax listed on the log.
Fax Send Log screen
Fax Receive log screen
Click the refresh button to view new fax data from the product. The following information for each fax is displayed in the logs:
  • Date and time
  • Job number
  • Fax number
  • Pages
  • Result
Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order.
When a computer that is connected to the product receives a fax, the fax contains a View link. Clicking this link opens a new page that provides information about the fax.
  note:
A maximum of 40 fax log entries are listed.
Block Faxes
The Block Faxes screen provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers on this screen.
Block Faxes screen
Fax Data Properties
Use the Fax Data Properties settings to manage the space used to store faxes on the computer. You can save more faxes if you specify a larger total data size.
Fax Data Properties screen
These settings apply to faxes that have been received to the computer. These settings apply only if you have chosen to receive faxes to the computer.
If you select either the Delete fax data files older than check box or the Limit total data storage size to check box, you must type a corresponding value in the Days or MB field, and then click Apply to save the settings. If you do not type a value in the Days or the MB field, the following error message appears:
Invalid entry. Please enter a valid value.
An entry will remain in the fax log even if the stored fax is deleted. When data files are deleted, only the fax data is deleted.
Help
All of the content in the Help folder is static HTML content, except for the animated demonstrations. This content contains hyperlinks, and Next and Previous buttons, which allows users to navigate through the various sections of the Help content.
User Guide
User Guide screen
Use the User Guide screen to gain access to the HP LaserJet M2727 MFP Series User Guide.
Troubleshooting
Troubleshooting screen
Click Troubleshooting on the Troubleshooting screen to gain access to the Problem solve chapter of the HP LaserJet M2727 MFP Series User Guide.
Animated Demonstrations
Animated Demonstrations screen
Click the links on the Animated Demonstrations screen to view animated demonstrations about removing paper jams in the product.
System Settings
Device Information
The Device Information screen stores data about the product for future reference. The information that you type in these fields appears on the Configuration page. You can type any character in each of these fields.
Device Information screen
  note:
Click Apply for the changes to take effect.
Paper Handling
Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the product control-panel.
Three options are available for handling print jobs when the product is out of media:
  • Select Wait for paper to be loaded.
  • Select Cancel from the Paper out action drop-down list to cancel the print job.
  • Select Override from the Paper out time drop-down list to send the print job to another paper tray. The Paper out time field specifies how long the product waits before acting on the selections. You can specify from 0 to 3600 seconds.
Paper Handling screen
The following table shows the Paper Handling settings that are available.
Paper Handling options and settings
Option
Settings
Default paper size
  • Letter; default setting
  • Legal
  • A4
  • Executive
  • Envelope#10
  • Envelope Monarch
  • Envelope C5
  • Envelope DL
  • Envelope B5
  • Custom
  • B5 (JIS)
  • Postcard (JIS)
  • Double Postcard (JIS)
  • A5
  • 8.5 x 13 (Foolscap)
  • 16K 197 x 273
  • 16K 184 x 260
  • 16K 195 x 270
Default paper type
  • Bond
  • Colored
  • Envelope
  • Heavy (90-105 g/m2)
  • Extra Heavy
  • Labels
  • Letterhead
  • Light (<75 g/m2)
  • Plain; default setting
  • Preprinted
  • Prepunched
  • Recycled
  • Rough
  • Transparency
  • Mid Weight (96–110 g/m2)
Manual feed
  • Off (default)
  • On
Print on both sides (duplex)
  • Off (default)
  • On
Bind
  • Long side
  • Short side
Tray 1 size
  • Any (default)
  • Letter
  • Legal
  • A4
  • Executive
  • Envelope#10
  • Envelope Monarch
  • Envelope C5
  • Envelope DL
  • Envelope B5
  • Custom
  • B5 (JIS)
  • Postcard (JIS)
  • Double Postcard (JIS)
  • A5
  • A6
  • 8.5 x 13 (Foolscap)
  • 16K 197 x 273
  • 16K 184 x 260
  • 16K 195 x 270
Tray 1 type
  • Any (default)
  • Bond
  • Colored
  • Envelope
  • Heavy (90-105 g/m2)
  • Extra Heavy
  • Labels
  • Letterhead
  • Light (<75 g/m2)
  • Plain
  • Preprinted
  • Prepunched
  • Recycled
  • Rough
  • Transparency
Tray 2 size
  • Any (default)
  • Letter
  • Legal
  • A4
  • Executive
  • B5 (JIS)
  • A5
  • 8.5 x 13 (Foolscap)
Tray 2 type
  • Any (default)
  • Bond
  • Colored
  • Heavy (90-105 g/m2)
  • Extra Heavy
  • Labels
  • Letterhead
  • Light (<75 g/m2)
  • Plain
  • Preprinted
  • Prepunched
  • Recycled
  • Rough
  • Transparency
  • Mid Weight (96–110g)
  note:
Click Apply for the changes to take effect.
Print Quality
Use the HP ToolboxFX print-quality options to improve the appearance of print jobs. These are the same options that are available on the product control panel.
The four options provided for controlling print quality are resolution, Resolution Enhancement technology (REt), print density, and Economode.
  • Resolution. Select 600 resolution for average print jobs and FastRes 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print job, but a longer printing time.
  • REt. You can turn on REt, which HP provides for improved print quality
  • Print Density. For increased print density, select a higher number. For decreased print density, select a lower number.
  • Economode. Turn Economode on when you are printing average print jobs. Economode is a feature that allows the product to use less toner per page. Selecting this option might extend the life of the toner supply and might reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of Economode. If Economode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in the cartridge.
Print Quality screen
The following table shows the options and settings for the Print Quality screen.
Print Quality options and settings
Option
Settings
Resolution
  • 600
  • FastRes 1200
  • ProRes 1200
RET
  • On (default)
  • Off
Print Density
  • 1
  • 2
  • 3 (default)
  • 4
  • 5
Economode
  • On
  • Off (default)
  note:
Click Apply for the changes to take effect.
Paper Types
Use the HP ToolboxFX paper types options to configure print modes that correspond to the various media types. Select Restore Modes to reset all modes to the factory settings.
Paper Types screen
A print mode is a special setting that controls the print speed and the fuser temperature of the product. The product speed and fuser temperature are adjusted to match the print mode that you select, which can result in better print quality when printing on certain media types. The following list shows the print modes listed in the drop-down menu for each media type:
  note:
Not all of the paper types listed in the driver can be adjusted from the Print Types screen.
  • Normal Mode
  • Light Mode
  • Heavy Mode
  • Cardstock Mode
  • Transparency Mode
  • Label Mode
  • Envelope Mode
The following table shows the media types that the product supports and the default fuser mode for each type.
Print mode settings and default fuser modes
Media type
Fuser mode default setting
Plain
Normal Mode
Light (<75 g/m2)
Light Mode
Heavy (90 to 105 g/m2)
Heavy Mode
Bond
Heavy Mode
Color
Normal Mode
Letterhead
Normal Mode
Preprinted
Normal Mode
Prepunched
Normal Mode
Transparency
Transparency Mode
Recycled
Normal Mode
Labels
Label Mode
Envelope
Envelope Mode
Rough
Heavy Mode
Transparency
Transparency Mode
Extra Heavy
Cardstock Mode
Mid-Weight 96-110g
Heavy Mode
  note:
Narrow and heavy media can cause the product to print slowly.
Clicking Restore Modes and then clicking Apply sets all of the print modes to the original factory defaults.
  note:
Click Apply for the changes to take effect.
System Setup
Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue.
System Setup screen
The following Jam recovery settings are available:
  • Auto (default)
  • On
  • Off
The following Auto continue settings are available:
  • On
  • Off (default)
Set the Connection time-out (I/O) to any value from 5 to 7200 seconds.
Set the Cartridge low threshold to any value from 1 to 20%. The Cartridge low threshold option sets the percentage threshold that triggers a toner low alert.
  note:
Click Apply for the changes to take effect.
Service
Use the Service screen to start the cleaning mode procedure on the product.
Service screen
During the printing process, paper, toner, and dust particles accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. Click Start to run the cleaning mode procedure on the product.
Device Polling
Use the Device Polling screen to control product polling.
Device Polling screen
You can turn off Device Polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and scanning using the Scan To button.
Selecting Turn off device polling on the Device Polling screen and then clicking Apply does not turn off HP ToolboxFX, but acts like a master switch to turn off all polling. You can then go back into the HP ToolboxFX and turn off individual components such as the Scan To function or some fax functions.
Save/Restore Settings
Use the Save/Restore Settings screen to save all of the settings to a file on the computer. You can also load the saved product settings from this screen.
Save / Restore Settings screen
When you click Save, the Save as dialog box might be hidden. Look behind your browser window or on the task bar.
You cannot restore settings that were saved from a previous HP product. You can only restore settings that were saved from an HP LaserJet M2727 MFP Series product.
  note:
HP ToolboxFX will not function until settings have been fully loaded and the product control panel returns to the Ready state.
Password
Use the Password screen to set a password for the product.
Password screen
Network administrators can set a product password to protect product settings. After a password is set, only users who know the password have access to product settings. If a password has been set, users are prompted for the password. Only users who type the correct password within three attempts can access and change product settings.
  note:
Setting a password here sets the same product password for HP ToolboxFX, HP EWS, and the product control panel.
If the password is lost or forgotten, the factory settings for the product must be restored and a new password must be assigned.
Print Settings
Printing
Use the HP ToolboxFX printing settings options to configure the settings for all print functions. These are the same options that are available on the product control panel.
Printing screen
The following table shows the options and settings available on the Printing screen.
Printing options and settings
Option
Settings
Copies
Type a value from 1 to 999.
Wide A4
  • Yes
  • No (default)
Courier font
  • Dark
  • Regular (default)
Orientation
  • Landscape
  • Portrait (default)
  note:
Click Apply for the changes to take effect.
PCL5c
Use the PCL 5 options to configure the settings when you are using the PCL5 print personality. These are the same options that are available on the PCL5 menu on the control panel.
PCL5e screen
  note:
Click Apply for the changes to take effect.
PostScript
Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when HP postscript level 3 emulation errors occur.
PostScript screen
  note:
Click Apply for the changes to take effect.
Network Settings
The product contains on-board networking support and does not require the use of an external Jetdirect box for network connectivity. By using the Network Settings options, you can configure the network settings for the product.
See the HPLaserJet 3050/3052/3055/3390/3392 Advanced Network Reference Guide for more information about the settings in the Network Settings folder.
For network installations, HP ToolboxFX communicates with the product by using the network settings that appear on the following Network Settings sub-folder screens:
  caution:
Changing network settings can cause communication problems between HP ToolboxFX and the product.
Network Summary
The Network Summary screen provides an overview of the network settings for the product.
Network Summary screen
IPv4 Configuration
The IPv4 Configuration screen shows the host name and domain of the product. By default, the product uses automatic IP configuration and DNS Server. Use this screen to configure the TCP/IP address and DNS Server manually.
IPv4 Configuration screen
The following IP Address Configuration options are available:
  • Automatic IP. This option is selected by default. It causes the product to obtain a TCP/IP address from a Dynamic Host Configuration Protocol (DHCP) server, BOOTP server, or AUTOIP.
  • Manual IP. Select Manual IP to manually specify an Internet Protocol (IP) address (also known as a static IP address). If you select this option, you must specify an IP address in the IP address, Subnet mask, and Default gateway fields.
  note:
Click Apply for the changes to take effect.
IPv6 Configuration
The IPv6 Configuration screen provides an overview of the IPv6 settings for the product.
  note:
If IPv4 is not running, the IPv6 Configuration screen will display a Domain name with a DHCP configuration.
IPv6 Configuration screen
Network Identification
Use the Network Identification screen to modify network settings and to restore default network settings.
Network Identification screen
Advanced
Use the Advanced screen to set advanced networking features for the product.
Advanced screen
The following table shows the options and settings that are available for the Advanced screen.
Advanced network settings options and settings
Option
Settings
Enabled Features
  caution:
Changing network settings can cause communication problems between HP ToolboxFX and the product.
  • SLP (enabled by default)
  • LPD Printing (enabled by default)
  • IPv4 (enabled by default)
  • IPv6 (enabled by default)
  • Bonjour
  • WS Discovery
Other Settings
  • Restore all network settings to their factory default values
  note:
Click Apply for the changes to take effect.
SNMP
Use the SNMP screen to set SNMP networking features for the product.
  caution:
If you set a community name to anything other than “public”, scanning will not function on the product.
SNMP screen
The following options are available on the SNMP screen:
  • Enable SNMP v1 read-write access. Select this option to enable SNMP V1 agents on the product. Custom community names can be configured to control management access to the product.
    • Set Community name: Type the SNMP Set Community Name (password) to allow SNMP information to be configured (or written) on the product.
    • Confirm Set Community name: Retype the SNMP Set Community Name (password) to allow SNMP information to be configured (or written) on the product.
    • Get Community name: Type the SNMP Get Community Name (password) to allow SNMP information to be read from the product.
    • Confirm Get Community name: Retype the SNMP Get Community Name (password) to allow SNMP information to be read from the product.
    • Disable SNMP v1 default Get Community name of “public”. Select this option to disable the default Get community name "public". If you select this option, you will need to type values in the Get Community name and Confirm Get Community name fields.
  • Enable SNMP v1 read-only access (uses “public” for the Get Community value). Select this option to enable the SNMP V1 agents on the product, but limit access to read-only. Write-access is disabled. The default Get Community name "public" is automatically enabled.
  • Disable SNMP v1. Select this option to disable the SNMP V1 agents on the product, which is recommended for secure environments. If SNMP V1 is disabled, some port monitors or discovery utilities might not operate properly.
  note:
Click Apply for the changes to take effect.
Other screens
The following table lists screens that are also available through HP ToolboxFX.
Screen
Access
HP Instant Support
Click the HP Instant Support link in the Other Links box that appears on all HP ToolboxFX and HP EWS screens.
Support and Troubleshooting
Click the Support and Troubleshooting link in the Other Links box that appears on all HP ToolboxFX and HP EWS screens.
Product Registration
Click the Product Registration link in the Other Links box that appears on all HP ToolboxFX and HP EWS screens.
About HP ToolboxFX
Click the HP logo that appears in the upper-left corner of the HP ToolboxFX screens.
Shop for Supplies
Click the Shop for Supplies link in upper-right corner on all HP ToolboxFX screens.
About HP ToolboxFX dialog box
Click the HP logo in the HP ToolboxFX heading banner on any HP ToolboxFX screen to gain access to the About HP ToolboxFX dialog box. This dialog box shows the software version number and a copyright notice. This dialog box also shows the HP ToolboxFX version number for each product that is installed.
About HP ToolboxFX dialog box
HP Instant Support
Click HP Instant Support to access self-help based on information sent from the product to the HP Web site. The help includes recommendations for troubleshooting, firmware upgrades, and reference documentation that is customized to respond to the most recent events that have occurred on your product.
Support and Troubleshooting
The Support and Troubleshooting link connects you to a Web page that contains links to online support for the product.
Product Registration
The Product Registration link connects you to the HP Registration Web page.
Shop for Supplies
The Shop for Supplies link connects you to a Web page that helps you order supplies online from a reseller of your choice. The supplies you need for the product are pre-selected. You can change quantities or select additional items. Items are dropped into the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through the selected reseller.

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