hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP SureStore CD-ROM Server Frequently Asked Questions

GENERAL
Q: What makes the HP SureStore CD-ROM Server solution better than other solutions available on the market?
A: The HP SureStore CD-ROM Server solution provides several key advantages over many competitive solutions currently available:
  • File Server Independent—Many competitor products connect to the network via the file server. The HP solution is file server independent—that is, it connects directly to the network, offering greater performance and the ability to access important data even if the file server goes down.
  • One-Vendor Solution—All components have been designed and tested by HP to work as part of the entire solution, ensuring optimum performance. When purchasing the entire HP solution the SCSI IDs are set automatically providing easy CD drive installation.
  • HP Reliability, Service and Support—Because the entire product comes from HP, you’re backed by HP’s reputation for superior service and support.
  • Simple Management—HP’s product is fully supported by HP Web JetAdmin printer management software. The HP SureStore CD-ROM Server comes complete with browser-based management software, allowing you to manage the HP SureStore CD-ROM Server along with other networked HP devices and printers.
  • Simple Installation—no client or server software is needed, no server downtime necessary. Just configure it once and forget it.
Q: Why is file server independence so important?
A: With most configurations, when a CD-ROM server operates independent of the file server, it remains accessible, even with a file server crash. A file server independent CD-ROM server also shields the file server from additional CD traffic and allows you to place the CD-ROM server anywhere on the network.
Q: Can I install a Hewlett-Packard CD Writer in my CD tower?
A: The HP SureStore CD-ROM Server currently supports only ROM (read-only) drives—both CD and DVD. Drives offering write capability, either CD or DVD, are not supported.
Q: The HP SureStore CD-ROM Server claims compatibility with DVD. What types of DVD drives can I use?
A: The HP SureStore CD-ROM Server and Tower are compatible with industry-standard SCSI-1 and SCSI-2 DVD-ROM drives.
Q: What other drives are compatible with the HP SureStore CD-ROM Tower?
A: The HP SureStore CD-ROM Server and Tower are compatible with industry-standard SCSI-1 and SCSI-2 drives—both CD-ROM and DVD-ROM, as well as multi-disc changers.
Q: Can I install other drive types that have a SCSI connection into the HP Tower (e.g., hard disk, Zip, Jaz, tape, etc.)?
A: The HP SureStore CD-ROM Server currently supports only ROM drives—both CD and DVD. Alternative format drives are not supported.
Q: How do I choose the right configuration for my network?
A: For configuration descriptions, please see the HP Web site: http://www.hp.com/go/cdrom_server
Q: What software is required to operate the HP SureStore CD-ROM Server?
A: No additional server or client software is needed to operate the HP SureStore CD-ROM Server. Only standard file systems and network protocols are required. However, if a Web browser is not available, we recommend downloading HP’s CD-ROM Server Utility available from the HP Web site: http://www.hp.com/go/cdrom_server
Q: How many users can access the HP SureStore CD-ROM Server simultaneously?
A: There can be up to 200 passive connections— multiple users directly connected to the HP SureStore CD-ROM Server at the same time. Active connections are when multiple users directly connected to the HP SureStore CD-ROM Server are accessing information at the same time. When active users reach 20 or more, performance may be effected depending on CD content.
Q: How do I access the HP SureStore CD-ROM Server from my desktop computer?
A: CD access is simple by clicking on your assigned drive letter in File Manager or Explorer and selecting the desired CD.
TECHNICAL
Q: Does the HP SureStore CD-ROM Server support Novell’s NDS as well as bindery mode? Is it easy to install?
A: Yes, the HP SureStore CD-ROM Server emulates both a NetWare 3.1x bindery server and a NetWare 4.1x NDS (Novell Directory Services) server. If used as a bindery server, no installation is required prior to using and accessing the HP SureStore CD-ROM Server. With firmware version 4.20 or later, NDS installation is even easier using a wizard when entering configuration settings.
Q: Can I manage the HP SureStore CD-ROM Server with Novell’s NW Admin?
A: Yes. NW Admin is used to set up user rights to the server object in the NDS tree. Additionally, it can set user rights and restrict access to directories and individual CDs.
Q: Can I use the HP SureStore CD-ROM Server as a stand-alone NDS server?
A: No, the HP SureStore CD-ROM Server relies on existing NetWare NDS servers in order to integrate with an existing NDS tree. It cannot create a tree on its own.
Q: What NetWare clients can I use with the HP SureStore CD-ROM Server?
A: You may use Netx, VLM, Client 32 for MS-DOS®/Windows 3.11, Windows 95 (Microsoft® and Novell Client 32), Windows NT 3.51, 4.0 (Microsoft and IntranetWare Client 4.1 for Windows NT), OS/2 (OS/2 Requester).
Q: How many CD-ROM drives are supported?
A: Currently, the HP SureStore CD-ROM Server supports up to 14 CD-ROM drives, DVD-ROM drives, or disc changers using standard LUN-based addressing. Typical disc changers hold four to five CDs.
Q: What is LUN (Logical Unit Numbering) based addressing?
A: LUN is a method of extending the number of SCSI devices used without taking up existing SCSI IDs. When using a standard single disc CD-ROM drive, one CD per SCSI ID is supported. When using disc changers, LUN-based addressing allows you to support all CD’s in the disc changer as one SCSI ID.
Q: Which CD-ROM formats are supported?
A: Supported formats include High Sierra (HSF), ISO 9660, Multisession and ISO 9660 with Rock Ridge and Joliet extensions.
Q: Is CD-R supported?
A: Reading information from CD-R, e.g. multi-session format, is supported.
Q: Can I control how the sharename appears in Microsoft’s Network Neighborhood?
A: Yes, the unit allows you to set aliases that change the sharename in Microsoft Networking.
Q: Can I mount all CDs under one drive letter?
A: Yes, they can be mounted individually or all under one drive letter.
Q: Do I have to set the SCSI IDs?
A: If you use the HP SureStore CD-ROM Server with HP SureStore 32x CD-ROM Drives, the SCSI IDs are set automatically by the unit.
Q: How do I upgrade the firmware?
A: The firmware is upgraded via a command line FTP session. Upgrades can be downloaded from the HP Web site: http://www.hp.com/go/cdrom_server
Q: We have a mixed environment with Windows NT, Novell, and UNIX® running. Will the HP SureStore CD-ROM Server support all of our operating systems?
A: Yes, the HP SureStore CD-ROM Server supports Microsoft Networking (SMB over TCP/IP and Netbuei), Novell’s IPX and TCP implementations (NCP over IPX and IP Tunneling), and the UNIX Networked File System.
Q: What environments are not supported?
A: Currently Token Ring and Macintosh environments are not supported.
Q: Will HP Web JetAdmin autodiscover the HP SureStore CD-ROM Server?
A: Yes, HP Web JetAdmin will discover the HP SureStore CD-ROM Server automatically on your local network segment.
Q: What is the easiest way to access the unit for Management and Disc Access?
A: Web browsers enable almost universal access.
© Hewlett-Packard Company 1998. SureStore is a trademark of Hewlett-Packard Company. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. File Manager and Explorer are products of Microsoft Corporation. Novell, NetWare, NW Admin, Client 32, and IntranetWare are products of Novell, Inc. Zip and Jaz are products of Iomega Corporation. Token Ring is a product of IBM Corporation. Macintosh computer is a product of Apple Computer, Inc. All other brand and product names are trademarks or registered trademarks of their respective companies.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...