Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

hp-concentra-wrapper-portlet

Actions

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01135709

Version: 1

HP Notebook PCs - Notebook Displays Blue Screen Error During Hibernation/Standby Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Aug-2007

Last updated : 27-Jul-2012

DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

The notebook PC displays a blue screen error during Hibernation/Standby Mode:

STOP: 0X000000FE, BUGCODE_USB_DRIVER

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, download and install Essential System Updates for Microsoft Windows Vista, 1.00, rev. N (SP36268) or later:

SoftPaq Description	Information	Download
Essential System Updates for Microsoft Windows Vista, Version 1.00 REV: N	SP36268 Instructions/Information	SP36268 File Download

note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

HP PCs - Obtaining Software and Drivers

The SoftPaq can also be downloaded from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3355633&swItem=ob-52012-1&prodNameId=3355634&swEnvOID=2096&swLang=8&taskId=135&mode=4&idx=2

Hardware platforms affected : HP Compaq 2510p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01135141

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Australia

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update"