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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01131067

Version: 1

Greater Than 4 GB Of Memory Is Not Accessible In Microsoft Windows XP Professional

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Nov-2004

Last updated : 25-Sep-2013

DESCRIPTION
Currently workstations listed in the SCOPE section of this document cannot access memory in excess of 4 GB.

sourceInformation

SCOPE
  • HP Workstation xw4200, xw6200 or xw8200 running Microsoft Windows XP Professional.
RESOLUTION
  • HP has written a white paper discussing memory allocation in Microsoft Windows XP Professional. To access more than 4 GB of memory the Windows client OS (Windows XP Professional) needs to be upgraded to the future 64-bit version of Windows. In addition, while the current 32-bit client versions of Windows for x86-based computers can access 4 GB of virtual memory with today's large disk drives, less than 4 GB of physical RAM can be accessed. The complete white paper titled " What Happens when 3 GB or more RAM is installed with Windows?" is available at http://h20331.www2.hp.com/Hpsub/downloads/3_plus_GB_RAM_w-Windows_08Ap07.pdf
RECEIVE PROACTIVE UPDATES: Receive support alerts (such as the document you are reading), as well as updates on drivers, software, firmware, and customer replaceable components, pro-actively via e-mail through HP Subscriber's Choice for your specific HP Workstation. Click here to sign up for Subscriber's Choice.

REVISION HISTORY : Supersedes Customer Advisory: WO041026_CW01

Hardware platforms affected : HP xw4200 Workstation, HP xw6200 Workstation, HP xw8200 Workstation

Operating systems affected : Microsoft Windows XP

Software affected : Not applicable

Support Communication Cross Reference ID : IA01131067

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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