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HP and Compaq Desktop PCs - CD or DVD Drive May be Unusable After installing Apple iTunes (Windows Vista)

Apple iTunes 7.1.1 or earlier is not fully compatible with Windows Vista. If your computer has Apple iTunes 7.1.1 or earlier, the optical drive may become unusable. Apple iTunes 7.2 improves iTunes' compatibility with Windows Vista, but the issue may still exist with this version.
Also, on some computers your CD or DVD drive may become unusable after installing other applications that can write to CDs or DVDs, such as HP Memories Disc Creator. HP Memories Disc Creator often gets installed when you install drivers for your HP peripherals, such as a printer.
IMPORTANT: To solve this issue, HP recommends first uninstalling HP Memories Disc Creator or other CD/DVD burning software, and then if that does not solve the issue, HP recommends uninstalling iTunes.
To check the version of iTunes on your computer, open iTunes and then click Help, About iTunes.
To check for an updated version of iTunes, click Help, and then click Check for Updates.
If your computer has Apple iTunes 7.1.1 or earlier and a newer version is not available, uninstalling iTunes may make the drive usable again.
Uninstalling HP Memory Disc Creator
Use these steps to remove HP Memories Disc Creator from your computer:
  1. Click Start , then click Control Panel.
  2. Under Programs, click Uninstall a program.
    The Uninstall or change a program window opens.
  3. Scroll down and right-click HP Memories Disc Creator and then click Uninstall.
  4. When the message displays to restart the computer, click Yes to restart.
Uninstalling a CD/DVD burning program
If you have installed another CD/DVD burning program, it may not be compatible with Windows Vista. You can uninstall it by following the steps in the previous procedure. If this does not solve the problem, try uninstalling Apple iTunes by completing the steps in the following procedure, Uninstalling Apple iTunes.
Uninstalling Apple iTunes
Use these steps to remove Apple iTunes from your computer:
  1. Click Start , then click Control Panel.
  2. Under Programs, click Uninstall a program.
    The Uninstall or change a program window opens.
  3. Scroll down and right-click iTunes, and then click Uninstall.
    Figure : Uninstall or change a program window
  4. When the message displays to restart the computer, click Yes to restart.
    Figure : Restart message
Clearing upper and lower registry filters
If you do not want to uninstall iTunes, or if the drive is still not functioning after uninstalling or updating iTunes, clear the registry filters as follows:
  note:
You may need to uninstall and reinstall software applications that are able to burn CDs after performing these steps.
  1. Unplug all non-essential external plug and play devices, especially cameras.
  2. Click the following Microsoft Fix it Solution to clean the registry filters automatically:
    If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.
  3. Click Start , and enter "regedit" into the Start Search field.
    The registry editor window appears.
  4. Select Computer in the main window.
  5. Click File, Export, type a filename that is easy for you to remember, and click Save.
    A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
  6. Click the plus sign (+) next to the following items in the list:
    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
  7. Select 4D36E965-E325-11CE-BFC1-08002BE10318. Make sure you have selected this exact key name.
  8. Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes.
    Figure : Registry Editor: LowerFilter key
  9. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
    Confirm the deletion by clicking Yes.
  10. Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.
  11. Close the registry editor and restart the computer. The disc drive should now be recognized by Windows. You may need to reinstall the CD/DVD writing software if the software no longer recognizes the drive.

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