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HP CM8060/CM8050 Color MFP with Edgeline Technology - Paper-handling problems

Paper-handling problems
Issue
Cause
Solution
Pages come out at uneven intervals.
Pages that have heavier coverage take longer to process.
This is normal.
Pages come out in a different order than expected.
Because some pages take longer to print than others, the device sometimes begins printing those out of sequence. The finished pages come out in the correct order, but in the fastest possible time.
HP recommends that you do not use this device for printing on sequential paper, such as pre-numbered checks or invoices.
The device picks up multiple sheets of paper at the same time.
The paper might be damaged, or it might have been trimmed from a larger size.
If you are using HP Edgeline Glossy paper, the pages might be sticking together.
The separation pads in the tray pickup mechanism might be worn or dirty.
Do not use paper that is wrinkled or has bent corners.
Do not mix different paper types, brands, or weights in the tray.
Always fan the stack of HP Edgeline Glossy paper before loading the sheets into the tray.
If the problem continues, contact HP.
The device picks up no sheets of paper.
The paper might be too smooth.
The separation pads in the tray pickup mechanism might be worn or dirty.
Try using a different type of paper.
If the problem continues, contact HP.
Printed or copied pages have folded corners, dented edges, or scratches on the surface.
Debris might be in the paper path.
The paper might not meet specifications
Make sure that all remnants of paper are cleared from the device after clearing a jam.
Use only paper that meets specifications for this device. See Supported paper.
If the problem continues, contact HP.
Printed pages are curled.
The paper might be too dry.
The paper might be too light-weight.
Black ink causes wrinkling and curling more than colored ink.
The device might have an internal problem.
Store paper in an area that has a relative humidity between 45% and 55%.
Try using a heavier weight paper.
If the problem continues, contact HP.
Printed pages have wrinkles in the image area.
Printed pages are wet.
The tray might be configured for a different type of paper than the type that is loaded.
The paper might not meet specifications.
The paper might be too light in weight.
Make sure that the tray is configured for the correct type of paper.
Use only paper that meets specifications for this device. See Supported paper.
Use paper that is heavier than 60 g/m2 (16 lb bond). If the problem continues, try setting the paper type to Cardstock.
If the problem continues, contact HP.
Pages come out slowly when printing on large paper.
To avoid damage, the device sometimes prints very slowly onto large-format paper that is short-grain and weighs less than 160 g/m2 (60 lb cover).
If you are using paper that you know is long-grain, set the paper type to HP Office LG. Do not use this setting for paper that is not long-grain.
If the paper is heavier than 160 g/m2 (60 lb cover), set the paper type to Cardstock.

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