HP Customer Support - Knowledge Base







HP Deskjet F2100 All-in-One Series - Wrong Colors


The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.


Print and evaluate a self-test report to see if the cartridges or printer is causing the problem.

Step one: Check the ink levels

If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Open the Printer Toolbox.
    1. Open HP Solution Center.
    2. Click Settings.
    3. Click Print Settings.
    4. Click Printer Toolbox.
    You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences, click the Features tab, and then click Printer Services.
  2. Click the Estimated Ink Levels tab.
    Figure : Estimated ink levels - both cartridges low
    A cartridge might be running out of ink even if the graphic shows that there is ink remaining in the cartridge. Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.

Step two: Print a self-test report

  1. Load letter or A4 unused plain white paper into the input tray.
  2. Press and hold the Cancel () button and then press the Start Copy Color () button.
  3. Release both buttons. The self-test report prints.
    Figure : HP Deskjet F2100 All-in-One series self-test report

Step three: Note which cartridges printed which areas of the self-test report

You must identify which cartridge printed which part of the self-test page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different self-test page patterns. Your self-test page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
    Figure : Self-test page layout
  1. Printed by the right cartridge
  2. Printed by the left cartridge

Step four: Look for defects

In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. None of the colors should be missing. Also, there should be no streaks of ink on the report.

Missing lines or streaked bars

If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.
Figure : The magenta pattern shows missing lines and the bar is streaked
If the self-test page shows missing lines or streaked bars, click here to continue troubleshooting.

Color mix

If any of the colors of the bars are very different from the color dots on the cartridge label, the cartridge is not functioning properly.
Figure : One of the bar colors is very different from the color dot on the cartridge
If your self-test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting.

Missing colors

If any of the color patterns or bars are entirely missing, the cartridge is not functioning properly.
If you are printing in reserve mode, without all the cartridges installed, the patterns associated with the missing cartridge will also be missing.
    Figure : Missing colors
  1. All colors printed - no missing colors
  2. Yellow missing - the tri-color (left-side) cartridge is not printing properly
If any of the patterns or bars are entirely missing, click here to continue troubleshooting.

Ink smears

If the self-test report shows smeared ink, you might need to clean your cartridges.
Figure : Smeared ink
If the self-test report shows smeared ink, click here to continue troubleshooting.

Step five: If you saw no defects

If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).






Country/Region: Flag Australia