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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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'Incorrect Print Cartridge. There is a Problem With the Left Cartridge' Error Message Displays on the HP Deskjet 5740, 5743, and 5748 Printers

Issue
The message "Incorrect Print Cartridge. There is a problem with the Left Print Cartridge" displays. A black print cartridge is installed in the color print cartridge slot.
Solution
  1. Uninstall the incorrect (black) print cartridge.
  2. Install the color print cartridge in the correct (left side) slot.
    Figure : Correct print cartridge placement

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Australia

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