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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP and Compaq Desktop PCs - Testing the Hard Drive Using SMART

This information applies to HP and Compaq desktop computers.
This document contains information on using the SMART hard disk drive device tests (select models only). When SMART is enabled, the SMART status check for all hard disk drives is automatically performed every time the computer is turned on or restarted.
For a more thorough test than the SMART status check, you can perform a SMART Short Self-Test and an SMART Extended Self-Test.
For more information on accessing and using BIOS and BIOS settings, see BIOS Setup Utility Information and Menu Options.

SMART Support settings

To use the BIOS SMART test, complete the following steps:
  1. Start the computer.
  2. Use one of the following methods to enter the BIOS Setup utility:
    • If your computer was built in 2006 or later (Windows Vista or later), immediately press the F10 key. You might need to press the key repeatedly, about once every second, until a BIOS Setup utility screen opens.
    • If your computer was built before 2006 (Windows XP or earlier), press the F1 key . You might need to press the key repeatedly, about once every second, until a BIOS Setup utility screen opens.
  3. Use the arrow keys to select a recognized hard disk drive device in the list and press Enter.
  4. Select SMART Support and press Enter.
  5. Select one of the following hard disk drive device tests:
    • SMART Status Check: Checks the status of the hard disk drive SMART status. Displays whether SMART support is enabled or disabled.
    • SMART Short Self-Test: Runs a short self-test on the hard disk drive.
    • SMART Extended Self-Test: Runs an Extended self-test on the hard disk drive. This may take some time.
  6. Press Enter to start the test.
  7. The test begins and the test status displays.
  8. Press Esc when the test is complete.
      caution:
    If the test fails, copy the data on the hard disk drive and replace the hard disk drive.

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Country/Region: Flag Australia

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