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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Compaq Notebook PCs - Hanging when Booting from DVD or Diskette

Description
Your notebook PC locks when running certain floppy diskettes or DVDs.
Solution
Download and install the most recent BIOS update for your notebook PC.
The HP Solution ID number above can be referenced in the Troubleshoot A Problem section of the HP Help and Support Center for Notebook PCs. Install the latest version of HP's customized Help and Support Center now (English Only).

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Australia

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