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HP Designjet 4000 Printer Series - User Error Messages, Explanations and Actions

Introduction
The front panel displays messages of many kinds; some allow continued use of the printer while others require action before continuing.
  • If the printer detects a condition of which you should be aware of, it displays a message for your information. Examples of information messages are performance limiting conditions, and printer maintenance requirements. Once the message has been read, it can be removed by pressing the Select key and continue to use the printer.
  • If the printer detects an error, an error code and short message are displayed on the front panel. The following information provides suggested actions to recover from these error conditions.
Error 13:01
Short message
Reseat all cartridges
Recommended action
Remove and re-insert all the print cartridges.
Error 26.0:01
Short message
Reseat yellow cartridge
Recommended action
The yellow cartridge is not detected, re-install the yellow cartridge.
Error 26.1:01
Short message
Reseat magenta cartridge
Recommended action
The magenta cartridge is not detected, re-install the magenta cartridge.
Error 26.2:01
Short message
Reseat black cartridge
Recommended action
The black cartridge is not detected, re-install the black cartridge.
Error 26.3:01
Short message
Reseat cyan cartridge
Recommended action
The cyan cartridge is not detected, re-install the cyan cartridge.
Error 27:03
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
An error has been detected during printhead detection. Reseat all the printheads.
If the problem persists, restart the printer. For more information, click here to link to the Restarting the printer section below.
Error 61:01
Short message
Wrong file format. The printer cannot process the job.
Recommended action
The file format is wrong and the printer cannot process the job. Check the graphic language setting of the printer. If sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application.
If the problem persists, check for the latest firmware and driver releases. Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 61:04.1
Short message
Update system software (firmware)
Recommended action
Even if the printer has the latest firmware version installed, it is recommended to repeat the update process to clear this error.
Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 61:08.1
Short message
File with password cannot be printed.
Recommended action
Resend this file without password protection.
Error 62:04
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
An error has been detected with the parallel port.
Restart the printer as described in the Restarting the Printer section below. Turn the printer off, then on and retry. If the problem persists, check for the latest firmware release.
Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 63:04
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
An error has been detected with a LAN port.
Restart the printer as described in the Restarting the Printer section below. Turn the printer off, then on and retry. If the problem persists, check for the latest firmware release.
Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 64:04
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
An error has been detected with the USB port.
Restart the printer as described in the Restarting the Printer section below. Turn the printer off, then on and retry. If the problem persists, check for the latest firmware release.
Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 66:08
Short message
Please resubmit the job as the paper type has changed
Recommended action
The paper type has changed since the job was submitter. The job cannot be printed on the paper that is loaded; please resubmit the job or change the paper.
Error 71:03
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
Out of memory failure. It is recommended to remove any unnecessary files from the hard disk using the Embedded Web Server.
Error 76:03
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
The hard disk is full. If the problem persists, it is recommended to remove any unnecessary files from the hard disk, using the Embedded Web server.
Error 77:04
Short message
Restart the printer. If problem persists, call HP support.
Recommended action
The Embedded Web Server does not seem to be working. Turn the printer off, then on and retry. If the problem persists, check for the latest firmware release.
Click here for information on how to upgrade firmware at http://www.hp.com/cposupport/printers/support_doc/c00270138.html.
Error 81:01
Short message
Possible paper jam
Recommended action
Remove the paper jam.
Click here for information on troublshooting paper feed issues at http://www.hp.com/cposupport/printers/support_doc/c00267935.html.
Error 86:01
Short message
Possible paper jam
Recommended action
Remove the paper jam.
Click here for information on troublshooting paper feed issues at http://www.hp.com/cposupport/printers/support_doc/c00267935.html.
If the printer is displaying an error message that is not listed in the table above, click here to view the HP Designjet 4000 Printer Series System Error document at http://www.hp.com/cposupport/printers/support_doc/c00277456.html.
Restarting the printer
In some circumstances it is advised to restart the printer. Proceed as follows:
  1. Press the Power key on the front panel to turn the printer off, wait a few moments, then press the Power key again. The printer shlould restart; if not, continue with step 2.
  2. Use the Reset key on the front panel. You will need an implement with a narrow tip to operate the Reset key. This normally has the same effect as step 1 above, but may work if step 1 does not.
    Figure : Reset
  3. If neither of the above steps seem to have any effect, Turn off the printer using the power switch at the rear of the printer.
  4. Remove the power cord from the power socket.
  5. Wait for 10 seconds.
  6. Insert the power cord into the power socket and turn on the printer using the main power switch.
  7. Check that the Power light on the front panel comes on. If it does not, use the Power key to switch the printer on.

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