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HP Inkjet Supplies - Continued Troubleshooting when the Self Test Page does not Show Defects


A good self test page indicates that the printer and print cartridges are functioning properly. Something else is causing the print quality problem. Work through the steps below in order until the problem is solved.

Step one: Check your print settings

  1. In the program being used for printing, click File, and then click Print.
    The Print window opens.
  2. Make sure the appropriate product is selected, and then click Preferences or Properties.
    The Preferences/Properties window opens.
  3. Click the Printing Shortcuts tab.
    Consider modifying some or all of the options in the Printing Shortcuts menu to increase print quality.
    • Print quality: If the quality of the printouts is not acceptable, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches the paper type exactly, select it instead of Automatic.
    • Paper size: Make sure that this option matches the paper loaded in the product.
    To see additional options, click the Advanced tab, and then click Advanced Features.
    The Advanced Features window opens. Consider changing the following option:
    Ink volume: Adjust the amount of ink that prints on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the more quickly the printout dries.

Step two: Check your paper

  1. When printing on photo paper, avoid curled paper. Try flattening curled paper by rolling it gently in the direction opposite the curl.
    Make sure to store photo paper in a sealed plastic bag to keep it from curling.
    Figure : Roll the paper opposite the original curl
  2. Make sure to load the paper with the print side facing down.
    Many papers have printing and non-printing sides.
  3. Make sure that the paper type is correct for the project. For everyday documents, plain paper works well.
    For documents that require dense printing, such as high-contrast graphics or photographs, use HP Premium paper for the best results.
  4. If these steps did not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its ink and paper to work together.

Step three: Check your image resolution

Make sure your image file has sufficient resolution for the print size you are trying to create. While many photo applications will allow you to blow up an image or part of an image to any size, eventually the individual pixels become visible. Then the whole image looks blurry.
Here are some general guidelines for image file resolutions:
  • 240 pixels per inch (94 pixels per cm) for images you want to print on smaller format photo paper, such as 4 x 6 inches (10 x 15 cm)
  • 300 pixels per inch (117 pixels per cm) or higher for larger format photo papers
  • Lower resolutions may produce acceptable images when printed on rough-textured paper






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