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HP Customer Support - Knowledge Base

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HP Deskjet 900 Printers - Paper Jam

This document is for HP Deskjet 900 printers.
This document contains instructions for clearing a paper jam.
  caution:
Do not try to clear jammed paper from the front cover. Pulling paper from inside the front cover can cause mechanical damage to the printer.
Graphic: Do not pull jammed paper from the front

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.
  1. Unplug the power cord.
  2. Remove the ink cartridges.
  3. Gently move the carriage to the far right of the printer.
  4. Remove the paper from the paper In tray, but do not remove the drawer.
  5. Remove the two-sided printing accessory or rear access door.
  6. With your fingers, rotate the rollers “up” three full rotations.
  7. Push the two-sided printing accessory or rear access door back into the printer until it snaps firmly into place. (Do not press the buttons on the ends of the module while replacing it.)
  8. Reinstall the ink cartridges.
  9. Plug the power cord into the printer.
  10. Turn on the power.
Try to print. If the error persists, check for jammed paper in another area of the printer.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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