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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

DOKUMENT-ID: c05844368

Version: 1

Ratgeber: HP EliteDesk-, EliteOne-, Elite Slice-, MP9 G2-Retail-, RP9 G1-Retail-, ProDesk- und ProOne-PCs - NVIDIA-Grafiktreiber und NVIDIA-Audiotreiber werden bei englischen Betriebssystemen in chinesischer Sprache angezeigt

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 23-Nov-2017

Letzte Aktualisierung: : 05-Dec-2017

DESCRIPTION
Der NVIDIA-Grafikcontroller und der NVIDIA-Audiotreiber werden in der Systemsteuerung auf der Registerkarte "Programme und Funktionen" in chinesischer Sprache angezeigt. Dies tritt auf, wenn beim ersten Einrichten des Computers Englisch als Standardsprache ausgewählt wird.
Abbildung 1: Treiber wird in der falschen Sprache angezeigt:

sourceInformation

UMFANG
Software/Treiber:
  • NVIDIA-Grafiktreiber-Version 1.3.34.26
  • NVIDIA-HD-Audiotreiber-Version 382.16
Systeme:
  • HP EliteDesk 705 G3-Desktop-Mini-PC
  • HP EliteDesk 705 G3-Small-Form-Factor-PC/-Microtower PC
  • HP EliteDesk 800 G2-Desktop-Mini-PC (35 W)
  • HP EliteDesk 800 G2-Desktop-Mini-PC (65 W)
  • HP EliteDesk 800 G2-Small-Form-Factor-PC
  • HP EliteDesk 800 G2-Tower-PC
  • HP EliteDesk 800 G3-All-in-One-PC mit/ohne Touch-Funktion
  • HP EliteDesk 800 G3-Desktop-Mini-PC
  • HP EliteDesk 800 G3-Small-Form-Factor-PC
  • HP EliteDesk 800 G3-Tower-PC
  • HP EliteOne 800 G1-23-Zoll-All-in-One-PC ohne Touch-Funktion
  • HP EliteOne 800 G2-All-in-One-PC mit/ohne Touch-Funktion (GPU)
  • HP EliteOne 800 G2-All-in-One-PC mit/ohne Touch-Funktion
  • HP Elite Slice-Desktop PC
  • HP MP9 G2-Retail-System
  • HP ProDesk 400 G2-Desktop-Mini-PC
  • HP ProDesk 400 G3-Desktop-Mini-PC
  • HP ProDesk 400 G3-Microtower PC
  • HP ProDesk 400 G3-Small-Form-Factor-PC
  • HP ProDesk 400 G4-Microtower PC
  • HP ProDesk 400 G4-Microtower PC
  • HP ProDesk 400 G4-Small-Form-Factor-PC
  • HP ProDesk 480 G3-Microtower PC
  • HP ProDesk 490 G3-Microtower PC
  • HP ProDesk 600 G2-Desktop-Mini-PC
  • HP ProDesk 600 G2-Small-Form-Factor-PC/Microtower PC
  • HP ProDesk 600 G3-Desktop-Mini-PC
  • HP ProDesk 600 G3-Microtower PC
  • HP ProDesk 600 G3-Small-Form-Factor-PC
  • HP ProDesk 680 G3-Microtower PC
  • HP ProOne 400 G2-All-in-One-PC mit/ohne Touch-Funktion
  • HP ProOne 400 G3-20-Zoll-All-in-One-PC mit/ohne Touch-Funktion
  • HP ProOne 600 G2-All-in-One-PC mit/ohne Touch-Funktion
  • HP ProOne 600 G3-21,5-Zoll-All-in-One-PC mit Touch-Funktion
  • HP ProOne 800 G3-23,8-Zoll-All-in-One-PC mit/ohne Touch-Funktion (GPU)
  • HP RP9 G1-Retail-System-Modell 9015
  • HP RP9 G1-Retail-System-Modell 9018
Betriebssysteme:
  • Microsoft Windows 10 TH1
  • Microsoft Windows 10 Anniversary Update (RS1)
  • Microsoft Windows 10 Creators Update (RS2)
  • Microsoft Windows 10 Pro (64 Bit)
  • Microsoft Windows 10 Pro (32 Bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 IoT (64 Bit)
  • Microsoft Windows 10 Home (64 Bit)
  • Microsoft Windows 10 Home (32 Bit)
  • Microsoft Windows 10 Enterprise (64 Bit)
LÖSUNG
Um dieses Problem zu beheben, laden Sie das folgende Softpaq herunter und installieren Sie es, um die Grafik- und Audiotreiber neu zu installieren. Das Installationsprogramm erkennt die Systemsprache und installiert die Treiber in der richtigen Sprache.
NVIDIA-Grafiktreiber:
Softpaq-Beschreibung
Versionshinweise
Softpaq-Download
NVIDIA Windows x64-Grafiktreiber

Version: 22.21.13.8216
Revision: A
Conexant-Audiotreiber:
Softpaq-Beschreibung
Versionshinweise
Softpaq-Download
Conexant-High-Definition-Audiotreiber
Version: 8.65.225.0
Revision: A
HINWEIS: Möglicherweise ist eine neuere Version dieser Software verfügbar. Suchen Sie nach neueren Versionen unter: http://www.hp.com/drivers

Hardware platforms affected : HP Elite Slice, HP Elite Slice (ENERGY STAR), HP Elite Slice Base Model, HP Elite Slice for Meeting Rooms, HP EliteDesk 705 G3 Base Model Desktop Mini PC, HP EliteDesk 705 G3 Base Model Microtower PC, HP EliteDesk 705 G3 Base Model Small Form Factor PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 35W G2 Base Model Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Base Model Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Base Model Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 G2 Base Model Small Form Factor PC, HP EliteDesk 800 G2 Base Model Tower PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G2 Small Form Factor PC (ENERGY STAR) Bundle, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G2 Tower PC (ENERGY STAR), HP EliteDesk 800 G2 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 800 G3 Base Model Small Form Factor PC, HP EliteDesk 800 G3 Base Model Tower PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk Refurbished 800 G2 Small Form Factor PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 All-in-One PC (ENERGY STAR), HP EliteOne 800 G1 Base Model All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 Base Model 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 Base Model 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 Base Model 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 Base Model 23.8-inch Touch All-in-One PC, HP ProDesk 400 G2 Base Model Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 400 G3 Base Model Desktop Mini PC, HP ProDesk 400 G3 Base Model Microtower PC, HP ProDesk 400 G3 Base Model Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Microtower PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC Bundle, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR) Bundle, HP ProDesk 400 G4 Base Model Microtower PC, HP ProDesk 400 G4 Base Model Small Form Factor PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 480 G3 Base Model Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G3 Microtower PC (ENERGY STAR), HP ProDesk 480 G4 Base Model Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 490 G3 Base Model Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC (ENERGY STAR), HP ProDesk 490 G3 Microtower PC (ENERGY STAR) Bundle, HP ProDesk 600 G2 Base Model Desktop Mini PC, HP ProDesk 600 G2 Base Model Microtower PC, HP ProDesk 600 G2 Base Model Small Form Factor PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Desktop Mini PC Bundle (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Microtower PC (ENERGY STAR), HP ProDesk 600 G2 Microtower PC (ENERGY STAR) Bundle, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 600 G2 Small Form Factor PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Base Model Desktop Mini PC, HP ProDesk 600 G3 Base Model Microtower PC, HP ProDesk 600 G3 Base Model Microtower PC (with PCI slot), HP ProDesk 600 G3 Base Model Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 600 G3 Small Form Factor PC Bundle, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 Base Model 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 Base Model 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 Base Model 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 Base Model 20-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 Base Model 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 Base Model 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G3 Base Model 21.5-inch Non-Touch All-in-One PC

Betroffene Betriebssysteme : Nicht zutreffend

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA05836798

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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