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SUPPORT COMMUNICATION- KUNDENRATGEBER

DOKUMENT-ID: c02044412

Version: 1

HP Notebook-PCs - Es kann kein Upgrade auf Microsoft Windows 7 ausgeführt werden, wenn HP Quick Launch Buttons installiert ist

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 10-Mar-2010

Letzte Aktualisierung: : 10-Mar-2010

DESCRIPTION
Das Notebook kann kein Upgrade auf Microsoft Windows 7 ausführen, wenn die Software HP Quick Launch Buttons installiert ist. Dieses Problem tritt bei HP Quick Launch Buttons, Version 6.50.A1 oder früher, auf.

UMFANG
Compaq 510 Notebook-PC
Compaq 511 Notebook-PC
Compaq 515 Notebook-PC
Compaq 516 Notebook-PC
Compaq 610 Notebook-PC
Compaq 615 Notebook-PC
Compaq 615 Notebook-PC
Compaq Mini 110C-1000 PC-Serie
Compaq Mini 110C-1100 PC-Serie
Compaq Mini 700 Netbook
Compaq Mini 700 PC-Serie
Compaq Mini 730 PC-Serie
Compaq Presario-Notebook-PC-Serie B1900
Compaq Presario-Notebook-PC-Serie B1900
Compaq Presario-Notebook-PC-Serie CQ20-100
Compaq Presario-Notebook-PC-Serie CQ20-100
Compaq Presario-Notebook-PC-Serie CQ20-200
Compaq Presario-Notebook-PC-Serie CQ20-300
Compaq Presario-Notebook-PC-Serie CQ40-100
Compaq Presario-Notebook-PC-Serie CQ40-100
Compaq Presario-Notebook-PC-Serie CQ40-200
Compaq Presario-Notebook-PC-Serie CQ40-200
Compaq Presario-Notebook-PC-Serie CQ40-300
Compaq Presario-Notebook-PC-Serie CQ40-300
Compaq Presario-Notebook-PC-Serie CQ40-300
Compaq Presario-Notebook-PC-Serie CQ40-300
Compaq Presario-Notebook-PC-Serie CQ40-400
Compaq Presario-Notebook-PC-Serie CQ40-400
Compaq Presario-Notebook-PC-Serie CQ40-600
Compaq Presario-Notebook-PC-Serie CQ40-600
Compaq Presario-Notebook-PC-Serie CQ41-100
Compaq Presario-Notebook-PC-Serie CQ45-100
Compaq Presario-Notebook-PC-Serie CQ45-100
Compaq Presario-Notebook-PC-Serie CQ45-200
Compaq Presario-Notebook-PC-Serie CQ45-200
Compaq Presario-Notebook-PC-Serie CQ45-300
Compaq Presario-Notebook-PC-Serie CQ45-400
Compaq Presario-Notebook-PC-Serie CQ50-100
Compaq Presario-Notebook-PC-Serie CQ50-100
Compaq Presario-Notebook-PC-Serie CQ60-100
Compaq Presario-Notebook-PC-Serie CQ60-200
Compaq Presario-Notebook-PC-Serie CQ60-300
Compaq Presario-Notebook-PC-Serie CQ71-100
Compaq Presario-Notebook-PC-Serie CQ71-200
Compaq Presario-Notebook-PC-Serie CQ71-300
Compaq Presario-Notebook-PC-Serie M2500
Compaq Presario-Notebook-PC-Serie M2500
Compaq Presario-Notebook-PC-Serie V2000
Compaq Presario-Notebook-PC-Serie V2300
Compaq Presario-Notebook-PC-Serie V2400
Compaq Presario-Notebook-PC-Serie V2400
Compaq Presario-Notebook-PC-Serie V2500
Compaq Presario-Notebook-PC-Serie V2600
Compaq Presario-Notebook-PC-Serie V2600
Compaq Presario-Notebook-PC-Serie V2600
Compaq Presario-Notebook-PC-Serie V2700
Compaq Presario-Notebook-PC-Serie V4000
Compaq Presario-Notebook-PC-Serie V4000
Compaq Presario-Notebook-PC-Serie V4000
Compaq Presario-Notebook-PC-Serie V4100
Compaq Presario-Notebook-PC-Serie V4100
Compaq Presario-Notebook-PC-Serie V4200
Compaq Presario-Notebook-PC-Serie V4200
Compaq Presario-Notebook-PC-Serie V4200
Compaq Presario-Notebook-PC-Serie V4200
Compaq Presario-Notebook-PC-Serie V4300
Compaq Presario-Notebook-PC-Serie V4300
Compaq Presario-Notebook-PC-Serie V4400
Compaq Presario-Notebook-PC-Serie V4400
HP 2008 120W Dockingstation
HP 2008 150W Erweiterte Dockingstation
HP 2008 150W Dockingstation
HP 2008 180W Erweiterte Dockingstation
HP 540 Notebook-PC
HP 541 Notebook-PC
HP Compaq 2230S Notebook-PC
HP Compaq 2710P Notebook-PC
HP Compaq 6515B Notebook-PC
HP Compaq 6530B Notebook-PC
HP Compaq 6530S Notebook-PC
HP Compaq 6531S Notebook-PC
HP Compaq 6535B Notebook-PC
HP Compaq 6715B Notebook-PC
HP Compaq 6715B Notebook-PC
HP Compaq 6715S Notebook-PC
HP Compaq 6730S Notebook-PC
HP Compaq 6730S Notebook-PC
HP Compaq 6735B Notebook-PC
HP Compaq 6735S Notebook-PC
HP Compaq 6830S Notebook-PC
HP Compaq Notebook-PC nx7200
HP Compaq Notebook-PC nx7200
HP Compaq Notebook-PC nx7220
HP EliteBook 2530P-Notebook-PC
HP EliteBook 6930P-Notebook-PC
HP EliteBook 8530P-Notebook-PC
HP EliteBook 8530W Mobile Workstation
HP EliteBook 8730W Mobile Workstation
HP Envy 13-1000 Notebook-PC-Serie
HP G50-100 Notebook-PC-Serie
HP G60-100 Notebook-PC-Serie
HP G60-200 Notebook-PC-Serie
HP G60-500 Notebook-PC-Serie
HP G70-100 Notebook-PC-Serie
HP G71-300 Notebook-PC-Serie
HP HDX X16-1000 Premium Notebook-PC-Serie
HP HDX X16-1100 Premium Notebook-PC-Serie
HP HDX X16-1100 Premium Notebook-PC-Serie
HP HDX X16-1200 Premium Notebook-PC-Serie
HP HDX X16-1200 Premium Notebook-PC-Serie
HP HDX X16-1300 Premium Notebook-PC-Serie
HP HDX X18-1000 Premium Notebook-PC-Serie
HP HDX X18-1100 Premium Notebook-PC-Serie
HP HDX X18-1200 Premium Notebook-PC-Serie
HP HDX X18-1200 Premium Notebook-PC-Serie
HP HDX X18-1300 Premium Notebook-PC-Serie
HP HDX16-1000 Notebook-PC-Serie
HP HDX16-1100 Notebook-PC-Serie
HP HDX18-1000 Notebook-PC-Serie
HP Mini 1000 NetBook
HP Mini 1000 PC Serie
HP Mini 1000 PC Serie
HP Mini 1000 Vivienne Tam Edition PC-Serie
HP Mini 110-1000 PC-Serie
HP Mini 110-1100 PC-Serie von Studio Tord Boontje
HP Mini 110-1100 PC-Serie
HP Mini 1100 PC Serie
HP Mini 1100 PC Serie
HP Mini 1100 Vivienne Tam Edition PC-Serie
HP Mini 1100 Vivienne Tam Edition PC-Serie
HP Mini 1101 Notebook-PC
HP Pavilion dv1000 Notebook-PC-Serie
HP Pavilion dv1100 Notebook-PC-Serie
HP Pavilion dv1200 Notebook-PC-Serie
HP Pavilion dv1300 Notebook-PC-Serie
HP Pavilion dv1400 Notebook-PC-Serie
HP Pavilion dv1500 Notebook-PC-Serie
HP Pavilion dv1600 Notebook-PC-Serie
HP Pavilion dv1700 Notebook-PC-Serie
HP Pavilion dv2-1000 Entertainment Notebook-PC-Serie
HP Pavilion dv2000 Notebook-PC-Serie
HP Pavilion dv2100 Notebook-PC-Serie
HP Pavilion dv2200 Notebook-PC-Serie
HP Pavilion dv2300 Notebook-PC-Serie
HP Pavilion dv2400 Notebook-PC-Serie
HP Pavilion dv2500 Notebook-PC-Serie
HP Pavilion dv4-1000 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1000 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1100 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1100 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1100 Special Edition Entertainment Notebook-PC-Serie
HP Pavilion dv4-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1200 Special Edition Entertainment Notebook-PC-Serie
HP Pavilion dv4-1300 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1300 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1400 Entertainment Notebook-PC-Serie
HP Pavilion dv4-1500 Entertainment Notebook-PC-Serie
HP Pavilion dv4-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv4-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv4-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv4-2100 Entertainment Notebook-PC-Serie
HP Pavilion dv4000 Notebook-PC-Serie
HP Pavilion dv4000 Notebook-PC-Serie
HP Pavilion dv4000 Notebook-PC-Serie
HP Pavilion dv4100 Notebook-PC-Serie
HP Pavilion dv4100 Notebook-PC-Serie
HP Pavilion dv4100 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4200 Notebook-PC-Serie
HP Pavilion dv4300 Notebook-PC-Serie
HP Pavilion dv4300 Notebook-PC-Serie
HP Pavilion dv4300 Notebook-PC-Serie
HP Pavilion dv4400 Notebook-PC-Serie
HP Pavilion dv4400 Notebook-PC-Serie
HP Pavilion dv4400 Notebook-PC-Serie
HP Pavilion dv4400 Notebook-PC-Serie
HP Pavilion dv4400 Notebook-PC-Serie
HP Pavilion dv5000 Notebook-PC-Serie
HP Pavilion dv5100 Notebook-PC-Serie
HP Pavilion dv5200 Notebook-PC-Serie
HP Pavilion dv6-1000 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1000 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1100 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1200 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1300 Entertainment Notebook-PC-Serie
HP Pavilion dv6-1400 Entertainment Notebook-PC-Serie
HP Pavilion dv6-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv6-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv6-2100 Entertainment Notebook-PC-Serie
HP Pavilion dv7-2000 Entertainment Notebook-PC-Serie
HP Pavilion dv7-2100 Entertainment Notebook-PC-Serie
HP Pavilion dv7-2200 Entertainment Notebook-PC-Serie
HP Pavilion dv7-3000 Entertainment Notebook-PC-Serie
HP Pavilion dv7-3000 Entertainment Notebook-PC-Serie
HP Pavilion dv7-3100 Entertainment Notebook-PC-Serie
HP Pavilion dv8-1000 Entertainment Notebook-PC-Serie
HP Pavilion tx2000 Entertainment Notebook-PC-Serie
HP Pavilion tx2000 Entertainment Notebook-PC-Serie
HP Pavilion tx2000 Notebook-PC-Serie
HP Pavilion tx2100 Entertainment Notebook-PC-Serie
HP Pavilion tx2100 Notebook-PC-Serie
HP Pavilion tx2500 Entertainment Notebook-PC-Serie
HP Pavilion tx2500 Notebook-PC-Serie
HP Pavilion tx2600 Entertainment Notebook-PC-Serie
HP Pavilion ze2500 Notebook-PC-Serie
HP Pavilion ze2500 Notebook-PC-Serie
HP ProBook 4310s Notebook-PC
HP ProBook 4310s Notebook-PC
HP ProBook 4310s Notebook-PC
HP ProBook 4311s Notebook-PC
HP ProBook 4410s Notebook-PC
HP ProBook 4411s Notebook-PC
HP ProBook 4415s Notebook-PC
HP ProBook 4415s Notebook-PC
HP ProBook 4416s Notebook-PC
HP ProBook 4510s Notebook-PC
HP ProBook 4515s Notebook-PC
HP ProBook 4515s Notebook-PC
HP ProBook 4710s Notebook-PC
HP Special Edition L2000 Notebook-PC-Serie
HP Special Edition L2000 Notebook-PC-Serie
HP Special Edition L2000 Notebook-PC-Serie
HP Special Edition L2100 Notebook-PC-Serie
HP Special Edition L2100 Notebook-PC-Serie
HP Special Edition L2200 Notebook-PC-Serie
HP Special Edition L2300 Notebook-PC-Serie
HP Special Edition L2300 Notebook-PC-Serie
HP TouchSmart tx2-1000 Notebook-PC-Serie
HP TouchSmart tx2-1100 Notebook-PC-Serie
HP TouchSmart tx2-1200 Notebook-PC-Serie
HP TouchSmart tx2-1300 Notebook-PC-Serie
HP TouchSmart tx2-1300 Notebook-PC-Serie
LÖSUNG
Zur Behebung dieses Problems deinstallieren Sie HP Quick Launch Buttons, bevor Sie das Upgrade auf Microsoft Windows 7 ausführen. Um HP Quick Launch Buttons zu deinstallieren, führen Sie die folgenden Schritte aus.
  1. Klicken Sie auf Start, Systemsteuerung, Geräte-Manager.
  2. Doppelklicken Sie auf Eingabegeräte (Human Interface Devices).
  3. Klicken Sie mit der rechten Maustaste auf HP Quick Launch Buttons.
  4. Klicken Sie auf Deinstallieren.
Nachdem Sie das Upgrade auf Windows 7 abgeschlossen haben, installieren Sie HP Quick Launch Buttons neu.

Hardware platforms affected : Compaq Mini 110c-1000 PC series, Compaq Mini 110c-1100 PC series, Compaq Mini 700 PC series, Compaq Mini 730 PC series, Compaq Presario B1900 Notebook PC series, Compaq Presario CQ20-100 Notebook PC series, Compaq Presario CQ20-200 Notebook PC series, Compaq Presario CQ20-300 Notebook PC series, Compaq Presario CQ40-100 Notebook PC series, Compaq Presario CQ40-200 Notebook PC series, Compaq Presario CQ40-300 Notebook PC series, Compaq Presario CQ40-400 Notebook PC series, Compaq Presario CQ40-600 Notebook PC series, Compaq Presario CQ41-100 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ50-100 Notebook PC series, Compaq Presario CQ60-100 Notebook PC series, Compaq Presario CQ60-200 Notebook PC series, Compaq Presario CQ60-300 Notebook PC series, Compaq Presario CQ71-100 Notebook PC series, Compaq Presario CQ71-200 Notebook PC series, Compaq Presario CQ71-300 Notebook PC series, Compaq Presario M2500 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V2300 Notebook PC series, Compaq Presario V2400 Notebook PC series, Compaq Presario V2500 Notebook PC series, Compaq Presario V2600 Notebook PC series, Compaq Presario V2700 Notebook PC series, Compaq Presario V4000 Notebook PC series, Compaq Presario V4100 Notebook PC series, Compaq Presario V4200 Notebook PC series, Compaq Presario V4300 Notebook PC series, Compaq Presario V4400 Notebook PC series, HP 2008 120W Docking Station(Standard HP Product), HP 2008 150W Advanced Docking Station(Standard HP Product), HP 2008 150W Docking Station(Standard HP Product), HP 2008 180W Advanced Docking Station(Standard HP Product), HP 540 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx7220 Notebook PC, HP ENVY 13-1000 Notebook PC series, HP EliteBook 6930p Notebook PC, HP G50-100 Notebook PC series, HP G60-100 Notebook PC series, HP G60-200 Notebook PC series, HP G60-500 Notebook PC series, HP G70-100 Notebook PC series, HP G71-300 Notebook PC series, HP HDX X16-1000 Premium Notebook PC series, HP HDX X16-1100 Premium Notebook PC series, HP HDX X16-1200 Premium Notebook PC series, HP HDX X16-1300 Premium Notebook PC series, HP HDX X18-1000 Premium Notebook PC series, HP HDX X18-1100 Premium Notebook PC series, HP HDX X18-1200 Premium Notebook PC series, HP HDX X18-1300 Premium Notebook PC series, HP Mini 1000 PC series, HP Mini 1000 Vivienne Tam Edition PC series, HP Mini 110-1000 PC series, HP Mini 110-1100 PC series, HP Mini 110-1100 by Studio Tord Boontje PC series, HP Mini 1100 PC series, HP Mini 1100 Vivienne Tam Edition PC series, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1100 Notebook PC series, HP Pavilion dv1200 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv1700 Notebook PC series, HP Pavilion dv2-1000 Entertainment Notebook PC series, HP Pavilion dv2000 Entertainment Notebook PC series, HP Pavilion dv2100 Entertainment Notebook PC series, HP Pavilion dv2200 Entertainment Notebook PC series, HP Pavilion dv2300 Entertainment Notebook PC series, HP Pavilion dv2400 Entertainment Notebook PC series, HP Pavilion dv2500 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-2000 Entertainment Notebook PC series, HP Pavilion dv4-2100 Entertainment Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion dv4100 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4300 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-1400 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-2100 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-3100 Entertainment Notebook PC series, HP Pavilion dv8-1000 Entertainment Notebook PC series, HP Pavilion tx2000 Entertainment Notebook PC series, HP Pavilion tx2100 Entertainment Notebook PC series, HP Pavilion tx2500 Entertainment Notebook PC series, HP Pavilion tx2600 Entertainment Notebook PC series, HP Pavilion ze2500 Notebook PC series, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4416s Notebook PC, HP Special Edition L2000 Notebook PC series, HP Special Edition L2100 Notebook PC series, HP Special Edition L2200 Notebook PC series, HP Special Edition L2300 Notebook PC series, HP TouchSmart tx2-1000 Notebook PC series, HP TouchSmart tx2-1100 Notebook PC series, HP TouchSmart tx2-1200 Notebook PC series, HP TouchSmart tx2-1300 Notebook PC series

Betroffene Betriebssysteme : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA01991930

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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