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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c06030171

Versión: 1

Aviso: Equipos convertibles HP ENVY, Spectre y x360 - La configuración de HP Command Center permanece después de haberlo desinstalado

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 23-May-2018

Última actualización : 23-May-2018

DESCRIPTION
Después de desinstalar HP Command Center, los cambios de configuración que se realizaron utilizándolo permanecen en efecto. Para borrar la configuración, deberá reinstalar la aplicación y restaurar la configuración predeterminada.
NOTA: La aplicación HP Command Center permite a los propietarios de equipos HP ajustar el equilibrio entre el ruido del ventilador, el rendimiento y la temperatura de la carcasa del equipo. El modo predeterminado equilibra los tres, pero los usuarios también pueden seleccionar uno de otros tres modos, según su preferencia.

ÁMBITO
La información de este documento se aplica a todos los equipos HP que tienen instalada la aplicación HP Command Center. La aplicación viene instalada en los siguientes equipos:
Equipos:
  • Notebooks HP ENVY serie 13
  • Notebooks HP ENVY serie 13t CTO
  • Notebooks HP ENVY serie 15
  • Notebooks HP ENVY serie 17
  • Notebooks HP ENVY serie 17 CTO
  • Notebooks HP ENVY serie 17m
  • Notebooks HP ENVY serie 17t
  • PC convertible HP ENVY 13 x360
  • PC convertible HP ENVY 15 x360
  • Equipo convertible HP ENVY 15m x360
  • Notebook HP Spectre serie 13
  • Equipo convertible HP Spectre 13 x360
  • Equipo convertible HP Spectre 15 x360
  • Equipo convertible HP Spectre 15t x360 CTO
RESOLUCIÓN
Evite el problema restaurando HP Command Center a la configuración predeterminada (CoolSense = Off) antes de desinstalarlo.
Para cambiar la configuración una vez desinstalado HP Command Center:
  1. Vuelva a instalar HP Command Center desde la tienda de Microsoft:



  2. Abra HP Command Center.
  3. Seleccione Perfiles térmicos.
  4. Haga clic en Más información...
  5. Coloque CoolSense en Apagado.

Hardware platforms affected : HP ENVY - 13-ah0000 CTO, HP ENVY - 13-ah0000nk, HP ENVY - 13-ah0000no, HP ENVY - 13-ah0000np, HP ENVY - 13-ah0000tu, HP ENVY - 13-ah0000tx, HP ENVY - 13-ah0000ur, HP ENVY - 13-ah0001ca, HP ENVY - 13-ah0001la, HP ENVY - 13-ah0001nc, HP ENVY - 13-ah0001nj, HP ENVY - 13-ah0001nk, HP ENVY - 13-ah0001np, HP ENVY - 13-ah0001ns, HP ENVY - 13-ah0001nv, HP ENVY - 13-ah0001tu, HP ENVY - 13-ah0001tx, HP ENVY - 13-ah0001ur, HP ENVY - 13-ah0002ca, HP ENVY - 13-ah0002la, HP ENVY - 13-ah0002nj, HP ENVY - 13-ah0002nk, HP ENVY - 13-ah0002np, HP ENVY - 13-ah0002ns, HP ENVY - 13-ah0002tu, HP ENVY - 13-ah0002tx, HP ENVY - 13-ah0002ur, HP ENVY - 13-ah0003ca, HP ENVY - 13-ah0003la, HP ENVY - 13-ah0003ng, HP ENVY - 13-ah0003ns, HP ENVY - 13-ah0003nv, HP ENVY - 13-ah0003tu, HP ENVY - 13-ah0003tx, HP ENVY - 13-ah0003ur, HP ENVY - 13-ah0004la, HP ENVY - 13-ah0004ng, HP ENVY - 13-ah0004np, HP ENVY - 13-ah0004ns, HP ENVY - 13-ah0004tu, HP ENVY - 13-ah0004tx, HP ENVY - 13-ah0004ur, HP ENVY - 13-ah0005nc, HP ENVY - 13-ah0005ng, HP ENVY - 13-ah0005np, HP ENVY - 13-ah0005ns, HP ENVY - 13-ah0005tu, HP ENVY - 13-ah0005ur, HP ENVY - 13-ah0006nc, HP ENVY - 13-ah0006no, HP ENVY - 13-ah0006np, HP ENVY - 13-ah0006ns, HP ENVY - 13-ah0006nv, HP ENVY - 13-ah0006tu, HP ENVY - 13-ah0006tx, HP ENVY - 13-ah0006ur, HP ENVY - 13-ah0007ns, HP ENVY - 13-ah0007tu, HP ENVY - 13-ah0007tx, HP ENVY - 13-ah0007ur, HP ENVY - 13-ah0008tu, HP ENVY - 13-ah0008tx, HP ENVY - 13-ah0008ur, HP ENVY - 13-ah0009tu, HP ENVY - 13-ah0009tx, HP ENVY - 13-ah0009ur, HP ENVY - 13-ah0010nr, HP ENVY - 13-ah0010tu, HP ENVY - 13-ah0010tx, HP ENVY - 13-ah0011tu, HP ENVY - 13-ah0011tx, HP ENVY - 13-ah0012tu, HP ENVY - 13-ah0012tx, HP ENVY - 13-ah0013tu, HP ENVY - 13-ah0013tx, HP ENVY - 13-ah0014no, HP ENVY - 13-ah0014tu, HP ENVY - 13-ah0014tx, HP ENVY - 13-ah0015no, HP ENVY - 13-ah0015tu, HP ENVY - 13-ah0015tx, HP ENVY - 13-ah0016tu, HP ENVY - 13-ah0016tx, HP ENVY - 13-ah0017tu, HP ENVY - 13-ah0017tx, HP ENVY - 13-ah0018tu, HP ENVY - 13-ah0018tx, HP ENVY - 13-ah0019tu, HP ENVY - 13-ah0019tx, HP ENVY - 13-ah0020tu, HP ENVY - 13-ah0020tx, HP ENVY - 13-ah0021tu, HP ENVY - 13-ah0021tx, HP ENVY - 13-ah0022tu, HP ENVY - 13-ah0022tx, HP ENVY - 13-ah0023tu, HP ENVY - 13-ah0023tx, HP ENVY - 13-ah0024tu, HP ENVY - 13-ah0024tx, HP ENVY - 13-ah0025tu, HP ENVY - 13-ah0025tx, HP ENVY - 13-ah0026tu, HP ENVY - 13-ah0026tx, HP ENVY - 13-ah0027tu, HP ENVY - 13-ah0027tx, HP ENVY - 13-ah0028tu, HP ENVY - 13-ah0028tx, HP ENVY - 13-ah0029tu, HP ENVY - 13-ah0029tx, HP ENVY - 13-ah0030tu, HP ENVY - 13-ah0030tx, HP ENVY - 13-ah0031tu, HP ENVY - 13-ah0031tx, HP ENVY - 13-ah0032tu, HP ENVY - 13-ah0032tx, HP ENVY - 13-ah0033tu, HP ENVY - 13-ah0033tx, HP ENVY - 13-ah0034cl, HP ENVY - 13-ah0034tu, HP ENVY - 13-ah0034tx, HP ENVY - 13-ah0035tu, HP ENVY - 13-ah0035tx, HP ENVY - 13-ah0036tx, HP ENVY - 13-ah0037tx, HP ENVY - 13-ah0038tx, HP ENVY - 13-ah0042nb, HP ENVY - 13-ah0051wm, HP ENVY - 13-ah0052la, HP ENVY - 13-ah0053la, HP ENVY - 13-ah0054la, HP ENVY - 13-ah0075nr, HP ENVY - 13-ah0500nz, HP ENVY - 13-ah0501na, HP ENVY - 13-ah0501sa, HP ENVY - 13-ah0503na, HP ENVY - 13-ah0700nz, HP ENVY - 13-ah1000ne, HP ENVY - 13-ah1000nm, HP ENVY - 13-ah1000ns, HP ENVY - 13-ah1000nw, HP ENVY - 13-ah1000tu, HP ENVY - 13-ah1000tx, HP ENVY - 13-ah1000ur, HP ENVY - 13-ah1001ne, HP ENVY - 13-ah1001ng, HP ENVY - 13-ah1001nn, HP ENVY - 13-ah1001tu, HP ENVY - 13-ah1001tx, HP ENVY - 13-ah1001ur, HP ENVY - 13-ah1002na, HP ENVY - 13-ah1002ne, HP ENVY - 13-ah1002ng, HP ENVY - 13-ah1002tu, HP ENVY - 13-ah1002tx, HP ENVY - 13-ah1002ur, HP ENVY - 13-ah1003na, HP ENVY - 13-ah1003ne, HP ENVY - 13-ah1003no, HP ENVY - 13-ah1003tu, HP ENVY - 13-ah1003tx, HP ENVY - 13-ah1003ur, HP ENVY - 13-ah1004ne, HP ENVY - 13-ah1004ng, HP ENVY - 13-ah1004tu, HP ENVY - 13-ah1004tx, HP ENVY - 13-ah1004ur, HP ENVY - 13-ah1005ne, HP ENVY - 13-ah1005tu, HP ENVY - 13-ah1005tx, HP ENVY - 13-ah1005ur, HP ENVY - 13-ah1006nb, HP ENVY - 13-ah1006ne, HP ENVY - 13-ah1006no, HP ENVY - 13-ah1006tu, HP ENVY - 13-ah1006tx, HP ENVY - 13-ah1006ur, HP ENVY - 13-ah1007nb, HP ENVY - 13-ah1007tu, HP ENVY - 13-ah1007tx, HP ENVY - 13-ah1007ur, HP ENVY - 13-ah1008ng, HP ENVY - 13-ah1008tu, HP ENVY - 13-ah1008tx, HP ENVY - 13-ah1008ur, HP ENVY - 13-ah1009tu, HP ENVY - 13-ah1009tx, HP ENVY - 13-ah1009ur, HP ENVY - 13-ah1010tu, HP ENVY - 13-ah1010tx, HP ENVY - 13-ah1010ur, HP ENVY - 13-ah1011tu, HP ENVY - 13-ah1011tx, HP ENVY - 13-ah1011ur, HP ENVY - 13-ah1012tu, HP ENVY - 13-ah1012tx, HP ENVY - 13-ah1012ur, HP ENVY - 13-ah1013tu, HP ENVY - 13-ah1013tx, HP ENVY - 13-ah1013ur, HP ENVY - 13-ah1014tu, HP ENVY - 13-ah1014tx, HP ENVY - 13-ah1014ur, HP ENVY - 13-ah1015no, HP ENVY - 13-ah1015tu, HP ENVY - 13-ah1015tx, HP ENVY - 13-ah1015ur, HP ENVY - 13-ah1016tu, HP ENVY - 13-ah1016tx, HP ENVY - 13-ah1016ur, HP ENVY - 13-ah1017tu, HP ENVY - 13-ah1017tx, HP ENVY - 13-ah1017ur, HP ENVY - 13-ah1018tu, HP ENVY - 13-ah1018tx, HP ENVY - 13-ah1018ur, HP ENVY - 13-ah1019tu, HP ENVY - 13-ah1019tx, HP ENVY - 13-ah1019ur, HP ENVY - 13-ah1020tu, HP ENVY - 13-ah1020tx, HP ENVY - 13-ah1020ur, HP ENVY - 13-ah1021tu, HP ENVY - 13-ah1021tx, HP ENVY - 13-ah1021ur, HP ENVY - 13-ah1022tu, HP ENVY - 13-ah1022tx, HP ENVY - 13-ah1022ur, HP ENVY - 13-ah1023tu, HP ENVY - 13-ah1023tx, HP ENVY - 13-ah1023ur, HP ENVY - 13-ah1024tu, HP ENVY - 13-ah1024tx, HP ENVY - 13-ah1024ur, HP ENVY - 13-ah1025cl, HP ENVY - 13-ah1025tu, HP ENVY - 13-ah1025tx, HP ENVY - 13-ah1025ur, HP ENVY - 13-ah1026tu, HP ENVY - 13-ah1026tx, HP ENVY - 13-ah1026ur, HP ENVY - 13-ah1027tu, HP ENVY - 13-ah1027tx, HP ENVY - 13-ah1027ur, HP ENVY - 13-ah1028tu, HP ENVY - 13-ah1028tx, HP ENVY - 13-ah1028ur, HP ENVY - 13-ah1029tu, HP ENVY - 13-ah1029tx, HP ENVY - 13-ah1029ur, HP ENVY - 13-ah1030tu, HP ENVY - 13-ah1030tx, HP ENVY - 13-ah1030ur, HP ENVY - 13-ah1031tu, HP ENVY - 13-ah1031tx, HP ENVY - 13-ah1031ur, HP ENVY - 13-ah1032tu, HP ENVY - 13-ah1032tx, HP ENVY - 13-ah1032ur, HP ENVY - 13-ah1033tu, HP ENVY - 13-ah1033tx, HP ENVY - 13-ah1033ur, HP ENVY - 13-ah1034tu, HP ENVY - 13-ah1034tx, HP ENVY - 13-ah1035tu, HP ENVY - 13-ah1035tx, HP ENVY - 13-ah1036tu, HP ENVY - 13-ah1036tx, HP ENVY - 13-ah1037tu, HP ENVY - 13-ah1037tx, HP ENVY - 13-ah1038tu, HP ENVY - 13-ah1039tu, HP ENVY - 13-ah1100nd, HP ENVY - 13-ah1125nd, HP ENVY - 13-ah1500nz, HP ENVY - 13-ah1700nz, HP ENVY - 13-ah1803no, HP ENVY - 13-ah1804no, HP ENVY - 13t-ah000 CTO, HP ENVY - 17-bw0000 CTO, HP ENVY - 17-bw0000nk, HP ENVY - 17-bw0001nc, HP ENVY - 17-bw0001ng, HP ENVY - 17-bw0001no, HP ENVY - 17-bw0001np, HP ENVY - 17-bw0001ns, HP ENVY - 17-bw0001nv, HP ENVY - 17-bw0002ng, HP ENVY - 17-bw0003ca, HP ENVY - 17-bw0003nf, HP ENVY - 17-bw0003ng, HP ENVY - 17-bw0003sa, HP ENVY - 17-bw0004np, HP ENVY - 17-bw0007nc, HP ENVY - 17-bw0008ca, HP ENVY - 17-bw0008nc, HP ENVY - 17-bw0011nr, HP ENVY - 17-bw0015nb, HP ENVY - 17-bw0019nb, HP ENVY - 17-bw0030nb, HP ENVY - 17-bw0200ng, HP ENVY - 17-bw0200nz, HP ENVY - 17-bw0503na, HP ENVY - 17-bw0700nz, HP ENVY - 17m-bw0000 CTO, HP ENVY - 17m-bw0013dx, HP ENVY - 17t-bw000 CTO, HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13-ah0000 Laptop PC, HP ENVY 13-ah1000 Laptop PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15-cn1000 x360 Convertible PC, HP ENVY 15-cp0000 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP ENVY 15m-cp0000 x360 Convertible PC, HP ENVY 17-bw0000 Laptop PC, HP ENVY 17m-bw0000 Laptop PC, HP ENVY x360 - 13-ag0000 CTO, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0300nz, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13m-ag0000 CTO, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 13z-ag000 CTO, HP ENVY x360 - 15-cn0000 CTO, HP ENVY x360 - 15-cn0000no, HP ENVY x360 - 15-cn0000np, HP ENVY x360 - 15-cn0000tu, HP ENVY x360 - 15-cn0000tx, HP ENVY x360 - 15-cn0001la, HP ENVY x360 - 15-cn0001nc, HP ENVY x360 - 15-cn0001ng, HP ENVY x360 - 15-cn0001nn, HP ENVY x360 - 15-cn0001no, HP ENVY x360 - 15-cn0001tu, HP ENVY x360 - 15-cn0001tx, HP ENVY x360 - 15-cn0002la, HP ENVY x360 - 15-cn0002nk, HP ENVY x360 - 15-cn0002np, HP ENVY x360 - 15-cn0002tu, HP ENVY x360 - 15-cn0002tx, HP ENVY x360 - 15-cn0003ca, HP ENVY x360 - 15-cn0003ng, HP ENVY x360 - 15-cn0003nk, HP ENVY x360 - 15-cn0003np, HP ENVY x360 - 15-cn0003tu, HP ENVY x360 - 15-cn0003tx, HP ENVY x360 - 15-cn0004ng, HP ENVY x360 - 15-cn0004np, HP ENVY x360 - 15-cn0004tu, HP ENVY x360 - 15-cn0004tx, HP ENVY x360 - 15-cn0005nc, HP ENVY x360 - 15-cn0005ng, HP ENVY x360 - 15-cn0005tx, HP ENVY x360 - 15-cn0006nc, HP ENVY x360 - 15-cn0006tx, HP ENVY x360 - 15-cn0007ng, HP ENVY x360 - 15-cn0007nn, HP ENVY x360 - 15-cn0007tx, HP ENVY x360 - 15-cn0008ca, HP ENVY x360 - 15-cn0008ng, HP ENVY x360 - 15-cn0008tx, HP ENVY x360 - 15-cn0009tx, HP ENVY x360 - 15-cn0010tx, HP ENVY x360 - 15-cn0011tx, HP ENVY x360 - 15-cn0012tx, HP ENVY x360 - 15-cn0013nr, HP ENVY x360 - 15-cn0013tx, HP ENVY x360 - 15-cn0014tx, HP ENVY x360 - 15-cn0015tx, HP ENVY x360 - 15-cn0016tx, HP ENVY x360 - 15-cn0017tx, HP ENVY x360 - 15-cn0018tx, HP ENVY x360 - 15-cn0052la, HP ENVY x360 - 15-cn0100nb, HP ENVY x360 - 15-cn0200ng, HP ENVY x360 - 15-cn0201ng, HP ENVY x360 - 15-cn0503na, HP ENVY x360 - 15-cn0504na, HP ENVY x360 - 15-cn0600nz0, HP ENVY x360 - 15-cn0650nz0, HP ENVY x360 - 15-cn0755nd, HP ENVY x360 - 15-cn0800nz0, HP ENVY x360 - 15-cn0850nz0, HP ENVY x360 - 15-cn1000na, HP ENVY x360 - 15-cn1000nc, HP ENVY x360 - 15-cn1000ne, HP ENVY x360 - 15-cn1000no, HP ENVY x360 - 15-cn1000nw, HP ENVY x360 - 15-cn1000tu, HP ENVY x360 - 15-cn1000tx, HP ENVY x360 - 15-cn1000ur, HP ENVY x360 - 15-cn1001na, HP ENVY x360 - 15-cn1001ne, HP ENVY x360 - 15-cn1001ng, HP ENVY x360 - 15-cn1001nn, HP ENVY x360 - 15-cn1001no, HP ENVY x360 - 15-cn1001nw, HP ENVY x360 - 15-cn1001tx, HP ENVY x360 - 15-cn1001ur, HP ENVY x360 - 15-cn1002na, HP ENVY x360 - 15-cn1002ng, HP ENVY x360 - 15-cn1002no, HP ENVY x360 - 15-cn1002nw, HP ENVY x360 - 15-cn1002tx, HP ENVY x360 - 15-cn1002ur, HP ENVY x360 - 15-cn1003na, HP ENVY x360 - 15-cn1003nw, HP ENVY x360 - 15-cn1003tx, HP ENVY x360 - 15-cn1003ur, HP ENVY x360 - 15-cn1004ng, HP ENVY x360 - 15-cn1004tx, HP ENVY x360 - 15-cn1004ur, HP ENVY x360 - 15-cn1005ng, HP ENVY x360 - 15-cn1005tx, HP ENVY x360 - 15-cn1005ur, HP ENVY x360 - 15-cn1006nb, HP ENVY x360 - 15-cn1006tx, HP ENVY x360 - 15-cn1006ur, HP ENVY x360 - 15-cn1007tx, HP ENVY x360 - 15-cn1007ur, HP ENVY x360 - 15-cn1008tx, HP ENVY x360 - 15-cn1008ur, HP ENVY x360 - 15-cn1009ng, HP ENVY x360 - 15-cn1009ur, HP ENVY x360 - 15-cn1010ur, HP ENVY x360 - 15-cn1011ur, HP ENVY x360 - 15-cn1012ur, HP ENVY x360 - 15-cn1013ur, HP ENVY x360 - 15-cn1016nb, HP ENVY x360 - 15-cn1025nb, HP ENVY x360 - 15-cn1026nb, HP ENVY x360 - 15-cn1100nd, HP ENVY x360 - 15-cn1350nd, HP ENVY x360 - 15-cn1450nz, HP ENVY x360 - 15-cn1600nz, HP ENVY x360 - 15-cn1707nz, HP ENVY x360 - 15-cn1800nz, HP ENVY x360 - 15-cp0000 CTO, HP ENVY x360 - 15-cp0000au, HP ENVY x360 - 15-cp0001au, HP ENVY x360 - 15-cp0002au, HP ENVY x360 - 15-cp0003au, HP ENVY x360 - 15-cp0004au, HP ENVY x360 - 15-cp0005au, HP ENVY x360 - 15-cp0006au, HP ENVY x360 - 15-cp0007au, HP ENVY x360 - 15-cp0008au, HP ENVY x360 - 15-cp0008ca, HP ENVY x360 - 15-cp0009au, HP ENVY x360 - 15-cp0013nr, HP ENVY x360 - 15m-cn0000 CTO, HP ENVY x360 - 15m-cn0011dx, HP ENVY x360 - 15m-cn0012dx, HP ENVY x360 - 15m-cp0000 CTO, HP ENVY x360 - 15m-cp0011dx, HP ENVY x360 - 15m-cp0012dx, HP ENVY x360 - 15t-cn000 CTO, HP ENVY x360 - 15z-cp000 CTO, HP Spectre - 13-af100tu, HP Spectre - 13-af101tu, HP Spectre - 13-af102tu, HP Spectre - 13-af103tu, HP Spectre - 13-af104tu, HP Spectre - 13-af105tu, HP Spectre - 13-af106tu, HP Spectre - 13-af107tu, HP Spectre - 13-af108tu, HP Spectre - 13-af109tu, HP Spectre - 13-af110tu, HP Spectre - 13-af111tu, HP Spectre - 13-af112tu, HP Spectre - 13-af113tu, HP Spectre - 13-af114tu, HP Spectre - 13-af115tu, HP Spectre - 13-af116tu, HP Spectre - 13-af117tu, HP Spectre - 13-af118tu, HP Spectre - 13-af119tu, HP Spectre - 13-af120tu, HP Spectre - 13-af121tu, HP Spectre - 13-af122tu, HP Spectre - 13-af123tu, HP Spectre - 13-af124tu, HP Spectre - 13-af125tu, HP Spectre - 13-af126tu, HP Spectre - 13-af127tu, HP Spectre - 13-af128tu, HP Spectre - 13-af129tu, HP Spectre - 13-af130tu, HP Spectre - 13-af131tu, HP Spectre - 13-af132tu, HP Spectre - 13-af133tu, HP Spectre - 13-af134tu, HP Spectre - 13-af135tu, HP Spectre - 13-af136tu, HP Spectre - 13-af137tu, HP Spectre - 13-af138tu, HP Spectre - 13-af139tu, HP Spectre - 13-af140tu, HP Spectre - 13-af141tu, HP Spectre - 13-af142tu, HP Spectre - 13-af143tu, HP Spectre - 13-af144tu, HP Spectre - 13-af146tu, HP Spectre - 13-af147tu, HP Spectre - 13-af148tu, HP Spectre - 13-af149tu, HP Spectre - 13-af150tu, HP Spectre - 13-af151tu, HP Spectre - 13-af152tu, HP Spectre - 13-af153tu, HP Spectre 13-af100 Laptop PC, HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre 15-df0000 x360 Convertible PC, HP Spectre x360 - 13-ap0000na, HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000nf, HP Spectre x360 - 13-ap0000nh, HP Spectre x360 - 13-ap0000nk, HP Spectre x360 - 13-ap0000nl, HP Spectre x360 - 13-ap0000nn, HP Spectre x360 - 13-ap0000no, HP Spectre x360 - 13-ap0000nq, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000nx, HP Spectre x360 - 13-ap0000sa, HP Spectre x360 - 13-ap0000tu, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001la, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nc, HP Spectre x360 - 13-ap0001nf, HP Spectre x360 - 13-ap0001nh, HP Spectre x360 - 13-ap0001nj, HP Spectre x360 - 13-ap0001nk, HP Spectre x360 - 13-ap0001nl, HP Spectre x360 - 13-ap0001nn, HP Spectre x360 - 13-ap0001no, HP Spectre x360 - 13-ap0001np, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001ns, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0001nx, HP Spectre x360 - 13-ap0001tu, HP Spectre x360 - 13-ap0001ur, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nf, HP Spectre x360 - 13-ap0002nh, HP Spectre x360 - 13-ap0002nj, HP Spectre x360 - 13-ap0002nk, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002no, HP Spectre x360 - 13-ap0002np, HP Spectre x360 - 13-ap0002ns, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0002nx, HP Spectre x360 - 13-ap0002sa, HP Spectre x360 - 13-ap0002tu, HP Spectre x360 - 13-ap0002ur, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nf, HP Spectre x360 - 13-ap0003np, HP Spectre x360 - 13-ap0003nq, HP Spectre x360 - 13-ap0003ns, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0003nx, HP Spectre x360 - 13-ap0003tu, HP Spectre x360 - 13-ap0003ur, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004np, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004nx, HP Spectre x360 - 13-ap0004tu, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nf, HP Spectre x360 - 13-ap0005nl, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005np, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0005nx, HP Spectre x360 - 13-ap0005tu, HP Spectre x360 - 13-ap0005ur, HP Spectre x360 - 13-ap0006nb, HP Spectre x360 - 13-ap0006nf, HP Spectre x360 - 13-ap0006no, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006tu, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007nf, HP Spectre x360 - 13-ap0007nn, HP Spectre x360 - 13-ap0007no, HP Spectre x360 - 13-ap0007nx, HP Spectre x360 - 13-ap0007tu, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008nc, HP Spectre x360 - 13-ap0008nf, HP Spectre x360 - 13-ap0008nn, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0008nx, HP Spectre x360 - 13-ap0008tu, HP Spectre x360 - 13-ap0008ur, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0009nx, HP Spectre x360 - 13-ap0009tu, HP Spectre x360 - 13-ap0009ur, HP Spectre x360 - 13-ap0010ca, HP Spectre x360 - 13-ap0010na, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0010nf, HP Spectre x360 - 13-ap0010nl, HP Spectre x360 - 13-ap0010no, HP Spectre x360 - 13-ap0010nx, HP Spectre x360 - 13-ap0010tu, HP Spectre x360 - 13-ap0010ur, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011nc, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0011nf, HP Spectre x360 - 13-ap0011no, HP Spectre x360 - 13-ap0011ur, HP Spectre x360 - 13-ap0012nc, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012nf, HP Spectre x360 - 13-ap0012nn, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012tu, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013dx, HP Spectre x360 - 13-ap0013nb, HP Spectre x360 - 13-ap0013ne, HP Spectre x360 - 13-ap0013nf, HP Spectre x360 - 13-ap0013tu, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014nf, HP Spectre x360 - 13-ap0014tu, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015nf, HP Spectre x360 - 13-ap0015tu, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016nf, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016tu, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ng, HP Spectre x360 - 13-ap0017tu, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018tu, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019tu, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020tu, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021tu, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0022tu, HP Spectre x360 - 13-ap0023dx, HP Spectre x360 - 13-ap0023tu, HP Spectre x360 - 13-ap0024tu, HP Spectre x360 - 13-ap0025tu, HP Spectre x360 - 13-ap0026tu, HP Spectre x360 - 13-ap0027tu, HP Spectre x360 - 13-ap0028ca, HP Spectre x360 - 13-ap0028tu, HP Spectre x360 - 13-ap0029tu, HP Spectre x360 - 13-ap0030tu, HP Spectre x360 - 13-ap0031tu, HP Spectre x360 - 13-ap0032tu, HP Spectre x360 - 13-ap0033dx, HP Spectre x360 - 13-ap0033tu, HP Spectre x360 - 13-ap0034tu, HP Spectre x360 - 13-ap0035tu, HP Spectre x360 - 13-ap0036tu, HP Spectre x360 - 13-ap0037tu, HP Spectre x360 - 13-ap0038nr, HP Spectre x360 - 13-ap0038tu, HP Spectre x360 - 13-ap0039tu, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0040tu, HP Spectre x360 - 13-ap0041tu, HP Spectre x360 - 13-ap0042tu, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0043tu, HP Spectre x360 - 13-ap0044tu, HP Spectre x360 - 13-ap0045tu, HP Spectre x360 - 13-ap0046tu, HP Spectre x360 - 13-ap0047tu, HP Spectre x360 - 13-ap0048tu, HP Spectre x360 - 13-ap0049tu, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0050ng, HP Spectre x360 - 13-ap0050tu, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0051tu, HP Spectre x360 - 13-ap0052tu, HP Spectre x360 - 13-ap0053tu, HP Spectre x360 - 13-ap0054tu, HP Spectre x360 - 13-ap0055tu, HP Spectre x360 - 13-ap0056tu, HP Spectre x360 - 13-ap0057tu, HP Spectre x360 - 13-ap0058tu, HP Spectre x360 - 13-ap0059tu, HP Spectre x360 - 13-ap0060tu, HP Spectre x360 - 13-ap0061tu, HP Spectre x360 - 13-ap0062tu, HP Spectre x360 - 13-ap0063tu, HP Spectre x360 - 13-ap0064tu, HP Spectre x360 - 13-ap0065tu, HP Spectre x360 - 13-ap0066tu, HP Spectre x360 - 13-ap0067tu, HP Spectre x360 - 13-ap0068ms, HP Spectre x360 - 13-ap0068tu, HP Spectre x360 - 13-ap0069tu, HP Spectre x360 - 13-ap0070tu, HP Spectre x360 - 13-ap0071tu, HP Spectre x360 - 13-ap0072tu, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0074tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0076tu, HP Spectre x360 - 13-ap0077tu, HP Spectre x360 - 13-ap0078tu, HP Spectre x360 - 13-ap0079tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0081tu, HP Spectre x360 - 13-ap0082tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0084tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0086tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0088tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0091tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0093tu, HP Spectre x360 - 13-ap0094tu, HP Spectre x360 - 13-ap0095tu, HP Spectre x360 - 13-ap0096tu, HP Spectre x360 - 13-ap0097tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0101tu, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0102tu, HP Spectre x360 - 13-ap0103tu, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0105tu, HP Spectre x360 - 13-ap0106tu, HP Spectre x360 - 13-ap0107tu, HP Spectre x360 - 13-ap0108tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0109tu, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0110tu, HP Spectre x360 - 13-ap0111tu, HP Spectre x360 - 13-ap0112tu, HP Spectre x360 - 13-ap0113tu, HP Spectre x360 - 13-ap0114tu, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0250nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0312ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0400nd, HP Spectre x360 - 13-ap0404nz, HP Spectre x360 - 13-ap0406nz, HP Spectre x360 - 13-ap0409nz, HP Spectre x360 - 13-ap0500nz, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0550nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0609nz, HP Spectre x360 - 13-ap0708nz, HP Spectre x360 - 13-ap0800no, HP Spectre x360 - 13-ap0801no, HP Spectre x360 - 13-ap0802no, HP Spectre x360 - 13-ap0803no, HP Spectre x360 - 13-ap0807nz, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0857nz, HP Spectre x360 - 13-ap0897nz, HP Spectre x360 - 13-ap0900nz, HP Spectre x360 - 13-ap0902nz, HP Spectre x360 - 13-ap0904nz, HP Spectre x360 - 13-ap0950nz, HP Spectre x360 - 13-ap0991nz, HP Spectre x360 - 13-ap0997nb, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 15-df0000nf, HP Spectre x360 - 15-df0000no, HP Spectre x360 - 15-df0000nv, HP Spectre x360 - 15-df0000nx, HP Spectre x360 - 15-df0000tx, HP Spectre x360 - 15-df0000ur, HP Spectre x360 - 15-df0001nf, HP Spectre x360 - 15-df0001nv, HP Spectre x360 - 15-df0001nx, HP Spectre x360 - 15-df0001tx, HP Spectre x360 - 15-df0002na, HP Spectre x360 - 15-df0002nf, HP Spectre x360 - 15-df0002no, HP Spectre x360 - 15-df0002nx, HP Spectre x360 - 15-df0002tx, HP Spectre x360 - 15-df0003nc, HP Spectre x360 - 15-df0003nx, HP Spectre x360 - 15-df0003tx, HP Spectre x360 - 15-df0004na, HP Spectre x360 - 15-df0004nc, HP Spectre x360 - 15-df0004ne, HP Spectre x360 - 15-df0004tx, HP Spectre x360 - 15-df0005na, HP Spectre x360 - 15-df0005ne, HP Spectre x360 - 15-df0005nf, HP Spectre x360 - 15-df0005no, HP Spectre x360 - 15-df0005tx, HP Spectre x360 - 15-df0006na, HP Spectre x360 - 15-df0006tx, HP Spectre x360 - 15-df0007na, HP Spectre x360 - 15-df0007tx, HP Spectre x360 - 15-df0008ca, HP Spectre x360 - 15-df0008nc, HP Spectre x360 - 15-df0008tx, HP Spectre x360 - 15-df0009nc, HP Spectre x360 - 15-df0009nf, HP Spectre x360 - 15-df0009tx, HP Spectre x360 - 15-df0010ca, HP Spectre x360 - 15-df0010nf, HP Spectre x360 - 15-df0010tx, HP Spectre x360 - 15-df0011na, HP Spectre x360 - 15-df0011nf, HP Spectre x360 - 15-df0011tx, HP Spectre x360 - 15-df0012na, HP Spectre x360 - 15-df0012tx, HP Spectre x360 - 15-df0013dx, HP Spectre x360 - 15-df0013tx, HP Spectre x360 - 15-df0014tx, HP Spectre x360 - 15-df0015tx, HP Spectre x360 - 15-df0015ur, HP Spectre x360 - 15-df0016na, HP Spectre x360 - 15-df0016tx, HP Spectre x360 - 15-df0017tx, HP Spectre x360 - 15-df0018tx, HP Spectre x360 - 15-df0018ur, HP Spectre x360 - 15-df0019tx, HP Spectre x360 - 15-df0020tx, HP Spectre x360 - 15-df0021tx, HP Spectre x360 - 15-df0022nb, HP Spectre x360 - 15-df0023dx, HP Spectre x360 - 15-df0025na, HP Spectre x360 - 15-df0025nb, HP Spectre x360 - 15-df0026na, HP Spectre x360 - 15-df0027nb, HP Spectre x360 - 15-df0028na, HP Spectre x360 - 15-df0028nb, HP Spectre x360 - 15-df0029na, HP Spectre x360 - 15-df0032nb, HP Spectre x360 - 15-df0037ur, HP Spectre x360 - 15-df0038ur, HP Spectre x360 - 15-df0044nb, HP Spectre x360 - 15-df0062nb, HP Spectre x360 - 15-df0065nr, HP Spectre x360 - 15-df0068nr, HP Spectre x360 - 15-df0100nd, HP Spectre x360 - 15-df0104ng, HP Spectre x360 - 15-df0106ng, HP Spectre x360 - 15-df0108ng, HP Spectre x360 - 15-df0126ng, HP Spectre x360 - 15-df0180no, HP Spectre x360 - 15-df0303ng, HP Spectre x360 - 15-df0304ng, HP Spectre x360 - 15-df0306nz, HP Spectre x360 - 15-df0322ng, HP Spectre x360 - 15-df0400nd, HP Spectre x360 - 15-df0400nz, HP Spectre x360 - 15-df0500nd, HP Spectre x360 - 15-df0590na, HP Spectre x360 - 15-df0599na, HP Spectre x360 - 15-df0707nz, HP Spectre x360 - 15-df0709nz, HP Spectre x360 - 15-df0757nz, HP Spectre x360 - 15-df0797nz, HP Spectre x360 - 15-df0800no, HP Spectre x360 - 15-df0800nz, HP Spectre x360 - 15-df0801no, HP Spectre x360 - 15-df0850nz, HP Spectre x360 - 15-df0900nz, HP Spectre x360 - 15-df0950nz, HP Spectre x360 - 15-df0999nb

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06020986

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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