Sprout by HP - FAQs for 3D Capture

Objects larger than 8x8x8 inches (20x20x20 cm) cannot be scanned.

For manual captures, limit scans to objects no more than 8 inches (20.3 cm) tall. For automatic captures, (with the HP 3D Capture Stage flat), limit scans to objects no more than 6 inches (15.2 cm) tall. Taller objects might be out of focus when captured.

The 3D Capture Stage can support a maximum of 4 pounds (1.81 kg).

Noise refers to the extra unwanted artifacts in the scan that do not belong to the object. Get rid of noise by using the Remove Noise tool .

When you finish your scan cycles, use the Remove Noise tool to make your model look even better. Or, you can use the plane cutting tool in 3D Builder (available in the Microsoft Store) to edit your model.

Yes; just tap or click the Continue Scanning button and start your scan cycle. Your object might not scan very well, though.

There are various reasons your scan displays differently than expected.

• You might have tapped Continue Scanning when Sprout warned that your object would be difficult to scan.
• You might have put your hands on the touch mat during a scan cycle, or when Sprout was scanning the background.
• You might have moved the object during the scan.

If your model does not look the way you want, you can clean up your completed model using the Remove Noise tool . You can also quit either the scan or the scan cycle and start over. You can also use Microsoft 3D Builder's Repair tool.

You might have moved the stage after Sprout scanned the background. Moving the stage even a small amount can cause the stage to appear in the scan. Redo the background scan, then restart your 3D scan.

You might be rolling your object over so a different part of it is exposed for each of the 8 scans in your cycle. Instead, rotate your object showing the same surface each time; for example, keeping a figurine on its back and turning it like clock hands.

You can use adhesive putty as a prop. Always make sure the camera sees as little of the putty as possible to minimize the editing you need to do.

Any kind of removable adhesive putty works well. You can purchase removable adhesive putty at most art supply stores. Remember to:

• Position the putty so that it is under the object where Sprout’s cameras can see as little of it as possible. Whatever the cameras can see will become part of your model.
• Make sure the stage does not move when you apply the putty. If the stage moves, all or part of the stage will appear in your scan.

If the object moves or falls off the capture stage during the scanning process, the scan cycle could fail. If this happens, you might have to start the scan process over.

To prevent this, make sure your object is fastened securely to the capture stage with removable putty.

Use the Re-take Scan feature to redo the last scan, or quit the current cycle and try again. Use some adhesive putty to prop up your object instead of your fingers. As much as possible, place the putty under your object. Check the monitor to make sure the camera sees as little of the putty as possible. Whatever part of the putty that the camera can see will become part of your model until you clean up your model later.

Yes, but the tilted position usually helps Sprout overlap scanned surfaces better.

Your Sprout has 2 USB ports on its right side. Make sure that your stage is plugged in to the lower USB port. That port is designed to provide power to the stage. If your stage is plugged in to the correct USB port and the problem remains, contact HP Support.

When 3D Capture creates a 3D model, the scanned surfaces might not overlap completely. Tapping the Close gaps button prompts Sprout to fill in the spaces between the surfaces as best it can.

If your object has an opening, a keyhole, or lacy cutouts, tap the Preserve gaps button to maintain the holes. Choose Preserve gaps if your model looks more realistic with open gaps; for example, the center of a bagel. If you tap the Close gaps button, Sprout will attempt to fill the holes in.

Try adding another scan cycle. Make sure you expose all surfaces of your object.

Sprout 3D Capture supports a single user. You can only sign in to your teammate’s Sprout after she exits 3D Capture.

During 3D capture, the Keyboard, Home, and Projector/Touch mat buttons on the touch mat connector are disabled. To re-enable the buttons, exit from 3D capture by clicking the X in the upper-right corner of the vertical screen.

Sometimes. First, tap the Remove Noise tool . Your model displays in red on the touch mat. Tap the parts of the model that you want to keep so they turn blue. Next, tap the green check at the bottom of the editor screen. Sprout keeps your blue selection and removes everything colored red. If the red and blue areas do not conform to the edits you need, try exporting your model and editing it in 3D Builder using the plane cutter tool to remove noise.

Yes. For additional help and tips for scanning in 3D, tap the Question mark icon on the right side of the Choose capture type screen. From there, you can get online help or view the 3D Capture Tutorial to learn the best way to capture a 3D model.

When you have finished viewing the help, tap the arrow button to close the help screen.