This document applies to HP and Compaq Desktop computers with Windows Vista.
This document describes general troubleshooting tips for Universal Serial Bus (USB) devices in Windows Vista. Perform the steps in one of the following sections to find a solution.
note:If your HP or Compaq PC was purchased prior to 2008, there is a Windows Vista USB rollup by Microsoft that resolves a variety of issues involving USB. To download and apply the software update and to learn more, please refer to the Microsoft support article 941600 Cumulative update rollup for USB core components in Windows Vista (in English).
note:Some USB devices require USB device software drivers be installed before connecting the USB device to the computer, like multifunction printer/scanner/copiers. When installing a USB device always follow the installation documentation from the USB device manufacturer. In cases where the installation of a multifunction device has failed, it may be necessary to download and use a forced uninstall tool from the manufacturer's web site.