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HP Customer Support

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    Looking for Windows 10 Drivers?

    If you’re running Windows 10, use Windows Update to download drivers. Check back soon for more Windows 10 drivers

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HP Desktop PCs - Opening a Stuck CD or DVD Drive Tray (Windows 7, Vista, XP)

This document pertains to HP Desktop PCs with CD or DVD drive trays.
This document explains alternative methods of opening or closing a CD or DVD drive tray that does not operate normally. This document offers solutions due to the following conditions:
  • The drive tray is stuck open.
  • The drive is stuck closed because of loss of power.
  • A disc is inserted improperly.
  • The disc is damaged or scratched.
  • The drive fails.
Use one of the following sections, depending on if the drive tray drawer is stuck in the closed position, or the open position.

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United States

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