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HP PCs - Creating and Using a Microsoft Recovery USB Drive (Windows 8)

This document pertains to all HP and Compaq computers with Windows 8.
You can use a recovery USB drive to start your computer in case of a problem. The drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image.
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Creating a Microsoft recovery USB drive in Windows 8
A recovery drive can troubleshoot problems with your computer even when the operating system does not open. You can also copy the HP Recovery partition to the drive. Follow these steps to create a recovery USB drive:
  1. Connect a USB drive to the computer.
     note:
    Everything on the drive is deleted when you create the recovery drive.
     note:
    Copying the recovery partition uses a large amount of space and requires a large capacity USB drive.
  2. From the Start screen, type recovery drive to open the Search charm, and then select Create a recovery drive from the search results.
    Figure : Searching for recovery drive
    Search results for recovery drive
  3. Select Copy the recovery partition from the PC to the recovery drive if you want to copy the recovery partition to the USB drive. Copying the recovery partition uses a large amount of space and requires a large capacity USB drive.
    Figure : Create a recovery drive
    Image of the Recovery Drive window
  4. Click Next.
    The Recovery Drive creator determines how much space is required to create the recovery drive.
  5. Select the USB drive you want to use, and then click Next.
    Figure : Select the USB flash drive
    Image of the Recovery Drive window
  6. Click Create.
    The recovery drive is created.
  7. Click Finish when the drive is ready.
    Figure : Recovery drive is ready
    Image of the Recovery Drive window
  8. Store the recovery drive in a safe place.
Using the recovery USB drive in Windows 8
Follow these steps to use the recovery USB drive:
  1. Turn off the computer.
  2. Insert the recovery USB drive into a USB port on the computer and turn the computer back on.
  3. Use the Down arrow key to select the USB drive (for example, UEFI: HP v220w 2.0PMAP), and then press the Enter key.
  4. Click the language for your keyboard.
  5. Click Troubleshoot.
    Use the following sections to resolve computer issues:
  • Refresh your PC
    Refreshing the computer reinstalls Windows without affecting your personal files, apps, and many settings. You can refresh your computer to resolve problems, such as the computer not starting.
    Follow these steps to refresh your computer:
    1. On the Troubleshoot screen, click Refresh your PC.
    2. Click Next.
    3. Click the operating system (Windows 8).
    4. Click Refresh to begin.
  • Reset your PC
    Resetting the computer reinstalls Windows and removes all of your personal files and settings.
     caution:
    Your personal files and settings will be destroyed by performing this step. Make sure you have backed up all your important files before continuing. Do not continue if you have important files on the hard drive that have not been backed up. Go to the next section and use System Recovery to back up files. You may want to seek a professional data recovery service to restore your files.
    1. On the Troubleshoot screen, click Reset your PC.
    2. Click Next.
    3. Click the operating system (Windows 8).
    4. Click Just remove my files to begin.
  • System Recovery
    You can use the recovery USB drive to open HP System Recovery and restore your computer to its original state or back up important files. Follow these steps to open HP System Recovery:
    1. On the Troubleshoot screen, click System Recovery.
    2. Click System Recovery to restore the computer to its original factory shipped condition or click File Backup Program to back up files to a blank disc or USB drive.
      Figure : Recovery Manager
      Image of the Recovery Manager
      For more information about System Recovery, see Performing an HP System Recovery.
  • System Restore
    You can use the recovery USB drive to open Microsoft System Restore and restore your computer to a previous state. Follow these steps to open System Restore:
    1. On the Troubleshoot screen, click Advanced options, and then click System Restore.
    2. Click the operating system (Windows 8).
      System Restore opens.
    3. Click Next.
      Select a restore point, and then click Next.
    4. Click Finish to restore the computer to the selected restore point.
      For help with System Restore, see the HP support document, Using Microsoft System Restore (Windows 8).
  • System Image Recovery
    A system image is a personalized backup of the partition that contains Windows, and includes programs and user data, like documents, pictures, and music. System Image Recovery replaces all data on a drive partition with another image of the drive partition. You must have created a system image to use this option.
    For help with System Image Recovery, see the HP support document, Creating and Using a System Image to Restore Your Computer.
  • Automatic Repair
    Automatic Repair automatically fixes certain problems, such as missing or damaged system files, that might prevent Windows from starting correctly. Automatic Repair can only fix certain problems, such as missing or damaged system files. It cannot fix hardware failures, such as a failing hard disk or incompatible memory, and it does not protect against virus attacks.
    If a startup problem is detected, Automatic Repair starts automatically and tries to fix the problem. If the problem is severe enough that Automatic Repair does not start on its own, run Automatic Repair using the recovery USB drive.
    1. On the Troubleshoot screen, click Advanced options, and then click Automatic Repair.
    2. Click the operating system (Windows 8).
      Automatic Repair checks the computer for problems that prevent Windows from loading.
  • Command Prompt
    Advanced users can use the Command Prompt in a WinRE environment to enter command lines for diagnosing and troubleshooting problems. Click Command Prompt to open a command prompt window. There are many command lines that can be entered. Make sure you fully understand the command and the risks before typing the command. For a list of available commands and their descriptions, type help at the command prompt.
  • UEFI Firmware Settings
    UEFI (Unified Extensible Firmware Interface) provides the interface between the Windows 8 operating system and the firmware on the computer during system startup. It is not recommended to change the UEFI firmware settings.

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