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HP Customer Support

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A 'Paper Jam' Message Displays for HP Photosmart eStation All-in-One Printer Series (C510)

Issue
The product does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the product control panel.
 note:
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Video of fixing a paper jam
View the following video or choose one of the topics below to learn how to clear a paper jam.
The following video demonstrates how to fix a paper jam.
 note:
This video shows the HP Photosmart eStation All-in-One Printer (C510a). The outside of the printer might not look the same as your printer, but the steps are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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United States

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