This document is for HP Deskjet, Officejet, PSC, and Photosmart printers manufactured in or before 2010.
An error message displays, stating that a feature or file is unavailable and instructs you to insert a CD. The error contains a file name ending in ".msi." These errors can occur while Windows is starting up, or when you open a particular program.
Examples of these error messages include:
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'SolutionCenter.msi' in the box below.
The path 'c:hp\tmp\src\aio\Setup\TrayApp.msi' cannot be found. Verify that you have access to the installation package 'TrayApp.msi' in a folder from which you can install the product TrayApp.