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HP Imaging and Printing Products - 'The feature you are trying to use is on a disk that is not available' or a Similar Message Displays on the Computer in Windows

This document is for HP Deskjet, Officejet, PSC, and Photosmart printers manufactured in or before 2010.
An error message displays, stating that a feature or file is unavailable and instructs you to insert a CD. The error contains a file name ending in ".msi." These errors can occur while Windows is starting up, or when you open a particular program.
Examples of these error messages include:
  • The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
  • The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'SolutionCenter.msi' in the box below.
  • The path 'c:hp\tmp\src\aio\Setup\TrayApp.msi' cannot be found. Verify that you have access to the installation package 'TrayApp.msi' in a folder from which you can install the product TrayApp.
Looking for the latest printer software?
Go to the Get software and drivers page to download the latest software for your printer.
Workaround
If the solutions in this document did not resolve the error, remove the HP software, and then reinstall the basic version of the software. With this workaround, you install the print driver without extras, such as HP Product Assistant.
Step one: Uninstall the HP software
Follow the steps for your operating system to uninstall the printer software.
Step two: Install the basic software
Use one of the following methods to install the basic version of the HP software.

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United States

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