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A 'Carriage Jam' Message Displays for HP Photosmart 6510 e-All-in-One Printer Series

Issue
A 'Carriage Jam: Clear carriage jam' message displays on the product control panel. The carriage, which holds the cartridges, stalls in the product. A paper jam might have occurred previously.
You might also experience the following symptoms:
  • The product will not print.
  • The print job stops unexpectedly.
Important: You must follow these solutions in the order presented to resolve the issue.
When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Click the plus sign () for more information.

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Country: United States