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HP Customer Support

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  • Alert

    HP has not tested this product for upgrade to Windows 10 and will not be developing Windows 10 drivers for this product. View Offers on new HP Notebooks designed for Windows 10

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HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 8, 7)

This document pertains to HP and Compaq notebook computers with Windows 8 or 7.
This document details troubleshooting steps to fix video playback issues on your notebook, including the following symptoms:
  • Screen turns green during video playback.
  • Inability to stream videos online.
  • System locks up repeatedly when playing 3D games.
  • Small dots of color are spattered across the display.
  • Inability to play certain 3D games.
If the graphics problem can be observed before Windows opens, the computer might need to be serviced. Contact HP using the Contact Support tab at the top of this screen.
If graphics display properly until after Windows opens, the problem can probably be resolved using the steps in this document.

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Country: Flag United States

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