This document pertains to HP and Compaq notebook computers with Windows 8.
HP Notebook PCs - Using HP Support Assistant (Windows 8)
HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems.
This document describes how to use the HP Support Assistant software to learn more about your computer and keep it running smoothly.
note:If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Downloading and Installing the latest version of HP Support Assistant
Before using the HP Support Assistant, be sure you are using the latest version. Many issues with HP Support Assistant can be resolved by If you do not have the latest version, or you are experiencing problems with HP Support Assistant, Download and install the latest version of HP Support Assistant.
Warranty status messages from HP Support Assistant
HP Support Assistant displays warranty status messages as pop-ups near the Windows system tray. These messages include warranty coverage status, product name, product number, serial number and optional extensions to coverage. These messages help to avoid users of HP PCs from missing out on important benefits available during the warranty coverage period.
To postpone a current message, select Remind me in ten days, Remind me in 30 days, or Remind me closer to warranty expiration.
note:These options will vary depending on your current warranty status.
To cancel the current message, select No thanks; close this message from the options at the bottom of the message. Then click Ok.
To disable all future warranty related pop-up messages, use the following steps:
Open the HP Support Assistant by clicking the icon on your taskbar, or by selecting the HP Support Assistant app on the Start screen.
From HP Support Assistant, click on Settings.
Uncheck the box for Display pop-ups for important warranty status messages.
Opening HP Support Assistant in Windows 8
To open HP Support Assistant, at the Start screen, type HP support assistant to open the Search charm. Select HP Support Assistant in the Search results.
Figure : HP Support Assistant
The first time you open HP Support Assistant, a welcome screen displays.
Figure : Welcome screen
Use this screen to set how HP Support Assistant handles updates, whether a taskbar icon or pop-ups are displayed, and to share anonymous usage data with HP. Remove the check next to Show this screen when I open HP Support Assistant to avoid seeing this window in the future.
The HP Support Assistant main page displays the following eight categories:
Updates and tune-ups
Internet and security
Contact technical support
Audio and video
Battery and performance
Storage, backup and recovery
Printers and accessories
Figure : HP Support Assistant
Changing the HP Support Assistant settings
You can change when HP Support Assistant installs updates, performs tune-ups, and check warranty status. To change the settings, click Settings at the top of the HP Support Assistant window.
Figure : Settings
You can change the following settings:
Options for installing updates:
Install all updates automatically. (Recommended)
Install only important updates automatically.
Check for updates, but let me choose whether to download and install them.
Never check for updates or messages. (Not recommended)
Schedule the day of the week and the time for HP Support Assistant to check for updates and messages.
Change the frequency of HP Support Assistant tune-ups. You can choose between every month, two months, three months, or never.
Set the tasks that HP Support Assistant performs during a tune-up, such as setting a restore point, emptying the recycle bin, clearing Internet Explorer's temporary Internet files, and clearing the computer's Temporary folder.
Check warranty status.
Choose whether HP Support Assistant notifies you with a taskbar icon and pop-up messages.
Turn on or off the welcome screen when you open HP Support Assistant.
My computer category in HP Support Assistant
Use the My computer category to view system information, user guides, warranty status, and installed software and drivers.
Figure : My computer button
System information in HP Support Assistant
View information about your computer, such as product name, serial number, product number, and hard drive capacity. The System information tab also provides links to the Ease of Access Center and to the HP Support and troubleshooting page for your computer.
Figure : System information
User guides in HP Support Assistant
Click User guides to view the HP documents on your computer.
Figure : User guides
Warranty and services in HP Support Assistant
Check the warranty status for your computer. Select a data option, and then click Check warranty now to view warranty status and available contact options.
Figure : Warranty and services
Software and drivers installed in HP Support Assistant
View the software, drivers and firmware installed on your computer. You can also check with HP for updates to software and drivers.
Figure : Software and drivers installed
Diagnostics in HP Support Assistant
The Diagnostics tab lists all of the HP hardware checks. Click the name of the diagnostic tool that you want to use.
Figure : Diagnostics
Updates and tune-ups in HP Support Assistant
Click the Updates and tune-ups button to check for HP updates and messages and Windows updates, perform a tune-up, and view the action log.
Figure : Updates and tune-ups button
HP updates in HP Support Assistant
The HP updates tab lists updates that have been found but not installed.
Follow these steps to check for updates from HP:
Click the HP updates tab to view available updates.Figure : HP updates
To check for recent updates, click Check for HP updates now.HP Support Assistant connects to the HP servers and downloads any messages or updates that are available.
Any available updates appear in HP Support Assistant. Follow the on-screen instructions to read install any updates.
HP messages in HP Support Assistant
The HP messages tab lists messages that have been found but not installed.
Follow these steps to check for messages from HP:
Click the HP messages tab to view available messages.Figure : HP messages
To check for recent messages, click Check for HP messages now.HP Support Assistant connects to the HP servers and downloads any messages that are available.
Any available messages appear in HP Support Assistant.
Tune-up in HP Support Assistant
The Tune-up tab enables you to set the tune-up schedule and select the tasks to be performed during a tune-up.
Figure : Tune-up
To use the Tune-up tool to keep your computer running smoothly, complete the following steps:
Select how often to perform a tune-up in the Frequency drop-down list.
Toggle the button to Yes next to the tasks that you want performed during a tune-up.
If you have made any changes to the settings, click Save.
Click the Start tune-up now button.
note:At least one of the tune-up tasks must be set to Yes for this button to be enabled.
In the confirmation window, click Start now.Figure : Confirmation window
note:Tune up might take several hours to complete. You might want to adjust some settings before running tune up.
Action log in HP Support Assistant
The Action log tab displays completed actions, and enables you to review and complete postponed actions.
Figure : Action log
Windows updates in HP Support Assistant
The Windows updates tab shows pending updates and enables you to change Windows updates settings.
Figure : Windows updates
Settings for updates and messages in HP Support Assistant
The Settings for updates and messages tab enables you to change update and message settings. You can choose how HP Support Assistant handles updates and schedule when it checks for updates and messages.
Figure : Settings for updates and messages
Other settings in HP Support Assistant
The Other settings tab enables you to change notification, usage, and welcome screen settings.
Figure : Other settings
Internet and security in HP Support Assistant
The Internet and security category provides Internet connection and security status, as well as access to the HP Network Check. The Internet and security button on the HP Support Assistant main page displays current Internet and security status.
Figure : Internet and security button showing connected status
Figure : Internet and security button showing potential security risk
Internet in HP Support Assistant
The Internet tab displays information about the Internet connection, such as connection type, status, the network device, and installed Web browsers. You can also visit the HP Support Forums or use HP Network Check to check for network problems.
Figure : Internet
Security status in HP Support Assistant
The Security status tab lists various security tools and settings and indicates the status of each.
The Security status page displays a green check mark next to each item with a secure status.
Figure : Security status good
When HP Support Assistant detects security risks, it displays a red triangle with an exclamation mark.
Figure : Security risk detected
Contact technical support in HP Support Assistant
Click the Contact technical support button on the HP Support Assistant main page to display contact options and hours of operations.
Figure : Contact technical support button
To display contact options and hours, select your country or region from the drop-down list. HP Support Assistant displays the contact options available to you.
Figure : Contact technical support
Audio and video in HP Support Assistant
The Audio and video category displays specifications for the audio device and display adapter, as well as a link to the HP Graphics Video Check.
Figure : Audio and video button
Audio and sound in HP Support Assistant
The Audio and sound tab displays specifications for the audio device. It also has a link to the HP Support Forums.
Figure : Audio and sound
Video and display in HP Support Assistant
The Video and display tab provides specifications of the display adapter and graphics memory, as well as a link to the HP Support Forums.
Figure : Video and display
Battery and Performance in HP Support Assistant
The Battery and performance category provides information and resources for the battery, system performance, and thermal.
Figure : Battery and performance button
Power and battery in HP Support Assistant
The Power and battery tab provides specifications for the current power source as well as a link to HP Battery Check.
Figure : Power and battery
Performance in HP Support Assistant
The Performance tab displays the Windows Experience Index, available disk space, installed memory, the current power source and power plan, and the date and time.
Figure : Performance
Thermal in HP Support Assistant
The Thermal tab provides a link to an HP support document about reducing fan noise.
Figure : Thermal
Storage, backup and recovery in HP Support Assistant
The Storage, backup and recovery category provides information and resources about the hard drives, backup and recovery, memory, optical drives (CD and DVD drives) and flash media.
Figure : Storage, backup and recovery button
Hard disk drives in HP Support Assistant
The Hard disk drives tab provides drive specifications as well as links to Disk Defragmenter and HP Hard Drive Check.
Figure : Hard disk drives
Backup and recovery in HP Support Assistant
The Backup and recovery tab provides specifications for recovery volumes and links to System Restore and the Backup and Restore Center.
Figure : Backup and recovery
Memory in HP Support Assistant
The Memory tab provides specifications of the system memory.
Figure : Memory
Optical drives (CD/DVD drives) in HP Support Assistant
The Optical drives tab provides specifications for the CD/DVD drives as well as a link to the HP Optical Drive Check.
Figure : Optical drives in HP Support Assistant
Flash media in HP Support Assistant
The Flash media tab provides specifications of flash media connected to the computer.
Figure : Flash media
Printers and accessories in HP Support Assistant
The Printers and accessories category provides information and resources for printers, scanners, keyboards, mice, touchpads, and other peripherals.
Figure : Printers and accessories button
Printers and scanners in HP Support Assistant
The Printers and scanners tab provides a link to the Printers window, where you can view and manage printers. It also provides a link to the HP Support Forums and displays printer specifications.
Figure : Printers and scanners
Keyboard and mouse in HP Support Assistant
The Keyboard and mouse tab provides a link to the Pointing Device settings window. It also displays specifications of the keyboard and pointing device (mouse or touchpad).
Figure : Keyboard and mouse