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HP Customer Support

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    Looking for Windows 10 Drivers?

    If you’re running Windows 10, use Windows Update to download drivers. Check back soon for more Windows 10 drivers

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    AC Power Cord Safety Recall and Replacement Program

     

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HP PCs - Troubleshooting your wireless network and Internet connection (Windows 7)

This document pertains to HP computers using a wireless network (a router) with Windows 7.
Wi-Fi networking is a convenient way to access the Internet. However, a lot of things that can go wrong when using a wireless connection and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.
Step 1: Use automatic troubleshooting
Tools by HP or Microsoft can be used to automatically test for and fix a large variety of wireless conditions. If your HP computer came with Windows 7, use HP Support Assistant as it has special code specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter that is built into Windows 7.

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United States

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