Sound issue
Sound issue
No sound coming from the speakers (no volume or the audio is not working), sound is muffled, intermittent, crackling/popping, distorted or no sound after update? Resolve sound and audio problems including microphone related issues using our automated diagnostic Audio Check tool or Virtual Agent.
Audio Check
Audio Check
HP Audio check performs various diagnostic tests and resolves audio issues automatically and provides a Test button for you to verify that sound issues are resolved.
Requires HP Support Assistant version 8.5 or later
![Audio Check](/content/dam/hp-wcc/microsite-assets/images/diagnostics/audio_check.png)
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Audio Check
Audio Check is starting up
You will be given 2 or 3 prompts in a separate window. You must choose the 'open' or 'OK' options to continue forward.
![If you aren't seeing any pop-ups, click here](/content/dam/hp-wcc/microsite-assets/images/diagnostics/prompt.png)
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Waiting for actions to be completed
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HP Support Assistant software requirement
If you don't see the dialog box prompts, it probably means you need to install our software. Let's get you started!
Click below to start installing HP Support Assistant
You only need to do this once to guarantee a faster support experience at any time.
![Start Download](/content/dam/hp-wcc/microsite-assets/images/diagnostics/ssf_download.jpg)
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Self-guided troubleshooting for sound issues
Note:
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. Once downloaded, click to launch the troubleshooter. Applicable only for Windows 7 and later versions.
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. Once downloaded, click to launch the troubleshooter. Applicable only for Windows 7 and later versions.
- Click the Download button and install the latest HP PC Hardware Diagnostics.
- After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- The app opens to the main menu. Click System Tests.
- Click the Run Once button and follow the instructions on the screen
- If the hardware test passes, your hardware is functioning properly. If there is a hardware failure, you will see a “Fail” notice with an error code.
Learn more about HP PC Hardware Diagnostics.
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