hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

About Spyware, Adware, and Browser Hijacking Software

This document is for all PCs and products that use a PC, such as printers.
This document explains the differences between spyware, adware, and browser hijacking software, and helps resolve issues caused by these types of malware (malicious software). If your system is affected by malware, the computer tends to work more slowly, or function unexpectedly, including while browsing the Internet.
 caution:
Do not give payment or personal information to callers who identify as HP employees and offer support. HP does not call customers and ask them to pay for support (for virus removal, for example). To learn more about phone scams, including what they are and how to avoid them, see the Microsoft support document, Avoid tech support phone scams (in English).
Signs that your computer might be affected by malware
Some indications your computer might be affected by spyware, adware, or browser hijacking software include the following symptoms:
  • Poor system performance, especially while browsing the Internet.
  • The computer frequently stops responding.
  • The computer takes longer to open the Windows desktop.
  • Browser windows close unexpectedly or stop responding.
  • Performing a search from a search page provides results on a different site.
  • Clicking a link does nothing, or goes to an unrelated website.
  • The browser home page changes and cannot be reset. Sometimes about:Blank is set as your new home page.
  • Pop-up advertising windows display when the browser is not open, or display over webpages that do not normally have pop-ups.
  • Additional toolbars are added to the browser.
  • Webpages are automatically added to your favorites list.
  • Desktop icons are automatically added to the desktop.
Spyware, adware, and browser hijacking definitions
There are many types of software related to advertising and aggressive marketing. The types of advertising software vary, but the software is generally one of the following:
Prevent and remove unwanted ads and marketing material
The following items can help you find unwanted adware and spyware programs, and prevent, remove, or disable them.
 note:
HP SmartFriend is a support service that can help you prevent and remove unwanted software on your computer. For more information, see HP SmartFriend.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...