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HP Customer Support

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HP Notebooks PCs - Webcam Remains in Black and White Mode In Normal Ambient Light Environment

This document pertains to the HP Envy 15-1000 Notebook PC series.
The notebook webcam remains in black and white mode even in a normal ambient light environment, even when the ambient light is changed.
Install updated webcam software
To resolve this issue, download and install the HP Webcam Firmware driver at the HP Software and driver download web page.

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United States

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