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HP Support

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HP Notebook PCs - Error Message May Appear or Webcam Does Not Work With a Program

This document pertains to HP Notebook PCs with Windows Vista
Understanding the error message
The camera preview screen may be blue or black. There may also be a message that says The webcam is being used by another program. This depends on what software is being used to access the webcam.
Installing new webcam driver in Vista with Service Pack 1
This issue should be resolved by updating your Windows Vista with Service Pack 1. Anytime you are experiences problems with your webcam, the first thing you should check is to see that you are using Vista with Service Pack 1. Service Pack 1 includes a new webcam driver that resolves many of the webcam errors.

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Country: United States

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