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HP Support

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HP Notebook PCs - Webcam May Intermittently Stop Responding When Notebook Resumes From Hibernation/Standby Mode

This document pertains to HP Notebook PCs with Windows Vista.
Understanding webcam problems
The notebook PC webcam may intermittently stop responding when the notebook PC resumes from Hibernation/Standby Mode. This happens because all video-intensive programs tend to become unstable after a power state change.
Resolve the webcam response problem
If your webcam stops responding after resuming from hibernation or standby mode, resolve the issue by following the steps below.
  1. Shut down all programs and applications.
  2. Restart the computer.
When the computer restarts, the webcam will respond normally.

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Country: United States

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