HP Customer Support




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HP Desktop PCs - Using HP Support Assistant (Windows 8)

This document pertains to HP and Compaq Desktop computers with Windows 8.
HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems.
This document describes how to use the HP Support Assistant software to learn more about your computer and keep it running smoothly.
Downloading and Installing the latest version of HP Support Assistant
Before using the HP Support Assistant, be sure you are using the latest version. Many issues with HP Support Assistant can be resolved by If you do not have the latest version, or you are experiencing problems with HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Self-Support Web page.
To find the version of HP Support Assistant you are using, click About, and then click Check for latest version.
Opening HP Support Assistant
To open HP Support Assistant, complete the following steps:
  1. Press the Windows + Q key.
  2. Type HP Support Assistant into the Search field.
    Figure : Searching for HP Support Assistant
    Search results for HP Support Assistant
  3. Click HP Support Assistant from the list of results.
The first time you open HP Support Assistant, a welcome screen displays.
Figure : Welcome screen
 HP Support Assistant welcome screen
Use this screen to set how HP Support Assistant handles updates, whether a taskbar icon or pop-ups are displayed, and to share anonymous usage data with HP. Remove the check next to Show this screen when I open HP Support Assistant to avoid seeing this window in the future.
The HP Support Assistant main page displays the following eight categories:
  • My computer
  • Updates and tune-ups
  • Internet and security
  • Contact technical support
  • Audio and video
  • Performance
  • Storage, backup and recovery
  • Printers and accessories
Figure : HP Support Assistant
 HP Support Assistant
Changing the settings of HP Support Assistant
You can change when HP Support Assistant installs updates, performs tune-ups, and check warranty status. To change the settings, click Settings at the top of the HP Support Assistant window.
Figure : Settings
 Settings window
You can change the following settings:
  • Options for installing updates:
    • Install all updates automatically. (Recommended)
    • Install only important updates automatically.
    • Check for updates, but let me choose whether to download and install them.
    • Never check for updates or messages. (Not recommended)
  • Schedule the day of the week and the time for HP Support Assistant to check for updates and messages.
  • Change the frequency of HP Support Assistant tune-ups. You can choose between every month, two months, three months, or never.
  • Set the tasks that HP Support Assistant performs during a tune-up, such as setting a restore point, emptying the recycle bin, clearing Internet Explorer's temporary Internet files, and clearing the computer's Temporary folder.
  • Check warranty status.
  • Choose whether HP Support Assistant notifies you with a taskbar icon and pop-up messages.
  • Turn on or off the welcome screen when you open HP Support Assistant.
My computer category of HP Support Assistant
Use the My computer category to view system information, user guides, warranty status, and installed software and drivers.
Figure : My computer button
 My computer button
Updates and tune-ups category of HP Support Assistant
Click the Updates and tune-ups button to check for HP updates and messages and Windows updates, perform a tune-up, and view the action log.
Figure : Updates and tune-ups button
 Updates and tune-ups button
Internet and security
The Internet and security category provides Internet connection and security status, as well as access to the HP Network Check. The Internet and security button on the HP Support Assistant main page displays current Internet and security status.
Figure : Internet and security button showing connected status
 Internet and security button
Figure : Internet and security button showing potential security risk
 Internet and security button
Contact technical support
Click the Contact technical support category on the HP Support Assistant main page to display contact options and hours of operations.
Figure : Contact technical support button
 Contact technical support button
HP Support Assistant automatically detects the status of the computer warranty.
Figure : Contact technical support
Contact technical support window
To display contact options and hours, select your country or region from the drop-down list, and then click Next. HP Support Assistant displays the contact options available to you.
Audio and video
The Audio and video category displays specifications for the audio device and display adapter, as well as a link to the HP Graphics Video Check.
Figure : Audio and video button
 Audio and video button
The Performance category of Support Assistant displays the Windows Experience Index, available disk space, installed memory, the current power plan, and the date and time.
Figure : Performance
Performance category
Figure : Performance
 Performance window
Storage, backup and recovery
The Storage, backup and recovery category provides information and resources about the hard drives, backup and recovery, memory, optical drives (CD and DVD drives) and flash media.
Figure : Storage, backup and recovery button
 Storage, backup and recovery button
Printers and accessories
The Printers and accessories category provides information and resources for printers, scanners, keyboards, mice, touchpads, and other peripherals.
Figure : Printers and accessories button
 Printers and accessories button








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