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HP Notebook PCs - Using HP Support Assistant (Windows 7, Windows Vista)

This document pertains to HP and Compaq Notebook computers with Windows 7 or Vista.
HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems.
The features of HP Support Assistant are organized into four distinct groups, depending on the benefits they provide. The first three groups provide a variety of useful tips and tools to help you maintain, troubleshoot, and learn about your HP computer. The fourth group helps you get assistance for the problems you cannot solve on your own.
  • Maintain: Provides information about pending actions, including software updates, alerts, tips, and automated tune ups. HP recommends performing the actions as soon as they are recommended.
  • Troubleshoot: Provides information and resources related to diagnosing and repairing your computer. These troubleshooting resources are divided into categories, such as storage devices and audio/sound. HP periodically updates the categories and actions in each category to continuously provide you with more options.
  • Learn: Provides in-depth information on how to use your computer. You can also take free online classes from the HP web site, view Learning Centers stored on your computer, and view the specifications for your computer.
  • Get assistance: Provides a summary of the resources available to help you resolve problems by yourself, and offers options for contacting HP support agents for advanced technical assistance.
This document describes how to use the HP Support Assistant software to learn more about your computer and keep it running smoothly.
Downloading and Installing the latest version of HP Support Assistant
Before using the HP Support Assistant, be sure you are using the latest version. If you do not have the latest version, or you are experiencing problems with HP Support Assistant, Download and install the latest version of HP Support Assistant.
 note:
To find the version of HP Support Assistant you are using, click the Settings button, and then click the General tab. The version is listed in the lower-right corner.
Opening HP Support Assistant in Windows 7 or Vista
To open HP Support Assistant, complete the following steps:
  1. Click Start .
  2. Click All Programs.
  3. In the Programs list, click HP, and then click HP Support Assistant.
HP Support Assistant is divided into the following four categories:
  • Maintain
  • Troubleshoot
  • Learn
  • Get assistance
Figure : HP Support Assistant
HP Support Assistant window
 note:
Product Name, Product Number, and Serial Number are shown at bottom of window.
Changing the HP Support Assistant settings in Windows 7 or Vista
To change the settings, click the Settings button.
Select from the following tabs:
  • Health Analysis - choose to install the updates automatically as recommended, or choose which updates to install and when to install them. You can also choose to never install the updates.
  • Tune-up - choose to run Tune-up automatically and specify when it will run. You can also select what operations will be performed.
  • General - choose to participate in the HP Customer Experience Improvement program and check warranty status.
Maintaining your computer and installing the latest software updates using HP Support Assistant in Windows 7 or Vista
This section contains information on how to maintain your computer and how to install the latest software updates. You can select different pages from the Maintain menu. Specifically, you can do the following:
  • View your computer’s action history.
  • View postponed and completed actions.
  • Open actions that you have postponed and complete them.
  • Receive alerts or tips from HP to make sure that your computer is up-to-date.
  • Schedule periodic tune-ups for your computer to maintain optimal performance.
  • View the history of computer actions.
To access the tools to maintain your computer, click the Maintain button on the HP Support Assistant home page.
Figure : Maintain button
Maintain button HP Support Assistant
Performing a health analysis using HP Support Assistant in Windows 7 or Vista
  1. Open HP Support Assistant, and click the Maintain button.
  2. Click Refresh to run health analysis.
    The Health Analysis window displays showing the progress.
  3. When the analysis is complete, click the View analysis button to see the results.
  4. To apply an update, select the action and click the Apply button.
Performing a tune up using HP Support Assistant in Windows 7 or Vista
To use the Tune-up tool to keep your computer running smoothly, complete the following steps:
  1. Open HP Support Assistant, and click the Maintain button.
  2. Click the Tune-up button on the lower part of the main window.
  3. Click the Tune up now or Start tune-up button.
  4. In the confirmation window, click the Start now button.
     note:
    Tune up might take several hours to complete. You might want to adjust some settings before running tune up.
Viewing health analysis history using HP Support Assistant in Windows 7 or Vista
Click the View history button to view completed actions, or review and complete postponed actions.
Troubleshooting your computer using HP Support Assistant in Windows 7 or Vista
You can troubleshoot your computer and gather system information by selecting different categories in the Troubleshoot menu. The following categories are available:
 note:
If you are experiencing problems with HP Support Assistant, Download and install the latest version of HP Support Assistant.
  • Storage devices
  • General Specifications
  • Graphics, Video and Display
  • Network and Internet Connectivity
  • Audio and Sound
  • Warranty and Services
  • Performance and Software
  • Around the computer (keyboard, mouse, printers)
  • Power, Thermal and Mechanical
In each category, you can find information and resources to help you diagnose and repair your computer. HP periodically updates the resources and actions in each category to provide you with more troubleshooting options.
To access the troubleshooting categories, click the Troubleshoot button on the HP Support Assistant home page.
Figure : Troubleshoot button
Troubleshoot button HP Support Assistant
Click a category to find information and resources to help you diagnose or repair the problem.
Figure : Troubleshoot categories
Click a category button to open troubleshooting information. For example, click Storage Devices to find information and troubleshoot the hard drive, flash media, and optical drives.
Learning how to use your computer using HP Support Assistant in Windows 7 or Vista
The Learning Centers are a collection of documents, developed by HP and added into the Windows Help System on the hard drive. They help you discover, use, and maintain your PC, even when you are not connected to the Internet.
HP continues to add more learning centers and online classes, so you should periodically check for new classes and learning centers. To open the learning centers, click the Learn button on the HP Support Assistant home page.
Figure : Learn button
Learn button in HP Support Assistant
The Learn window displays.
Figure : Learn
Learn window in HP Support Assistant
Using the HP Support Assistant Get Assistance feature in Windows 7 or Vista
This feature provides help in solving computer problems. HP offers several different self-help and HP-help options. Some assistance options are free, but others might require a fee.
  1. To open the Get assistance feature, click the Get assistance button on the HP Support Assistant home page.
    Figure : Get assistance button
    Get assistance button in HP Support Assistant
    The Get assistance window displays.
    Figure : Get assistance window
    Get assistance window in HP Support Assistant
  2. Select the type of assistance: Self-help assistance or Contact options assistance.
  3. To use the self-help options, select one of the following options:
    • To access the HP Forums and get help from other computer owners and experts, click the Visit the HP Support Forums button. Your web browser opens to the HP Support Forums.
    • To run a diagnostic program or to troubleshoot your computer, click the Run automated diagnostics and troubleshoot button. HP Support Assistant runs a health analysis program according to the diagnostic option you select.
    • To find your product specifications or to resolve common problems, click the Find product specifications and answers to common questions button. The HP Support Assistant learning center opens.
    • To open Internet access to HP resources, click the Access online resources for your PC button. Your web browser opens to the HP Customer Care page for your computer.
  4. To use the contact HP options, select one of the following options:
    • To call HP and allow your computer data to transfer to a support technician, click the Call HP and let your PC transfer data to a support technician button. A Data transfer terms window displays. If you accept the terms, the data transfers, and then you will receive instructions to call an HP support technician.
    • To chat with HP and allow your computer data to transfer to a support technician, click the Chat online with HP and let your PC transfer data to a support technician button. A Data transfer terms window displays. If you accept the terms, the data transfers, and then you will receive instructions to chat with an HP support technician.
    • To call HP, click the Call HP button. A Call an HP Support Technician window displays. This window contains the telephone number and operational hours for the HP Support Center. In addition, this window provides the serial number and product number for your product.

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