This document applies to HP and Compaq notebook computers with Windows 8.
Use this information to troubleshoot common keyboard problems on notebook computers.
note:If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
note:The keyboard layout settings also applies to the On-Screen Keyboard and the Windows Touch Keyboard.
note:You can test the keyboard for key or hardware failures using HP Hardware Diagnostic tools that come with your computer.
caution:If the notebook is still under warranty and a key is stuck, you should contact HP to see if the notebook can be serviced before removing a key.
caution:To avoid damaging the pad under the key, insert the butter knife only 1/8 inch under the edge of the key.