HP Support

hp-contact-secondary-navigation

Actions
Loading...

hp-share-print-widget

Actions
Loading...

hp-concentra-wrapper

Actions
Loading...

Blue Screen Error: KERNAL_DATA_INPAGE_ERROR

This document applies to HP PCs with Windows 8.
The KERNAL_DATA_INPAGE_ERROR message indicates that data could not be read into memory. There are several possible causes for this error including:
  • A bad block (sector) in a paging file
  • A virus
  • A disk controller error
  • Failing RAM
  • Nonpaged pool resources run out
  • Defective hardware
  • Loose or disconnected cables
There are several options for troubleshooting your computer that help identify the source of the error. Use the following steps, until a solution is found.
Step 1: Use security software to scan for software threats
If possible, scan and remove viruses, spyware, and other malicious software using anti-virus software that examines the Master Boot Record of the hard disk. You may want to check that your anti-virus software has the latest anti-malware definitions. If any bad sectors are found and repaired, any data on that sector may be lost.
Step 2: Update Windows and display drivers
If possible, search for and download the latest Windows updates and display drivers for your computer.
Step 3: Check the hard drive for errors and repair
When restarting your computer after receiving the KERNAL_DATA_INPAGE_ERROR, Autochk may run automatically and search for the bad sector. You can also manually check the hard drive using use the chkdsk command from the Command Prompt. You must run the Command Prompt as an administrator to perform hard drive check. The hard drive scanning and repair occur when the computer is restarted.
 note:
While performing chkdsk on the hard drive, if any bad sectors are found and repairs are tried, the data available on that sector may be lost.
Use the following steps to check the hard drive using the chkdsk command from the Windows Start screen.
  1. From the Windows Start screen, type cmd, and then right-click on Command Prompt to open the menu.
    Figure : Search for Command Prompt and right-click
    Search for Command Prompt and right-click
  2. Select Run as an administrator.
    Figure : Command Prompt Run as Administrator
    Command Prompt Run as Administrator
  3. If you are prompted to allow changes to your computer, select Yes.
  4. In the Command prompt screen, type chkdsk/r
    Figure : Run chkdsk/r
    Run chkdsk/r
  5. When asked Would you like to schedule this volume to be checked the next time the system restarts?, type y.
  6. Restart your computer by opening the charms menu, and then selecting Settings.
  7. Click Power, and then select Restart.
    Figure : Restart your computer
    Restart your computer
    Your computer restarts and begins scanning and repairing your hard drive. This process may take several hours.
    At this point, if errors were found and fixed, the problem may be resolved. Continue using these steps to view detailed results of the scan, if desired.
  8. From the Windows Start screen, type event, and then click on View event logs.
    Figure : Search for View event logs
    Search for View event logs
  9. Double-click Windows Logs.
  10. Select Application.
    Figure : Select Application from the Windows Logs
    Select Application from the Windows Logs
  11. Click the Find tool from the right side of the window, and then enter Wininit in the search field. Click Find next.
    Figure : Select the Find tool
    Select the Find tool
  12. Select the Details tab to view information about hard drive repairs and failures.
    Figure : Hard drive scan results
    Hard drive scan results
Step 4: Testing hard drive and memory
The error may indicate that something is more seriously wrong with the computer hardware. HP PC Hardware Diagnostics UEFI enables you to test the hard drive and the memory on your computer by selecting quick tests or longer, more complete tests. You can use HP PC Hardware Diagnostics UEFI even if the computer does not open to Windows. Use the following steps to access component testing within the HP PC Hardware Diagnostic UEFI:
  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  3. The HP PC Hardware Diagnostic UEFI home page displays.
     note:
    If your HP PC Hardware Diagnostics UEFI is older than the version used here, you can upgrade it to the latest version.
  4. Select Component Tests from the menu.
    Figure : HP PC Hardware Diagnostic UEFI screen
    HP PC Hardware Diagnostic UEFI screen
From the Component Testing screen, you can choose to run the hard drive diagnostic tests or the memory diagnostic tests. Use the results of these tests to determine parts that need to be repaired or replaced.
If you think there is a problem with the hard drive, first try the Quick Test (about ten minutes). If the Quick Test does not find a problem, run the Extensive Test (2 hours or more).
Step 5: Check for loose cables and connections
The KERNEL_DATA_INPAGE_ERROR might indicate there is an issue reading or loading information stored on a hard disk drive. One possible problem can be loose cabling. Check for loose cables and reconnect or replace as needed.
    Figure : Hard drive cables and connectors on a tower PC (yours may appear different)
  1. Hard drive power connecter
  2. Hard drive data connector (SATA)
Step 6: Service the computer
If the error persists after trying the other steps in this document, contact HP to find service or obtain technical assistance.

hp-online-communities

Actions
Loading...
EmptyPortlet
Contact HP

Contact HP

Let HP help you find the answer or identify a service location. Contact us >

Country: United States