This document applies to HP Chromebook computers with Chrome OS.
This document helps you find and troubleshoot problems that cause the Chromebook to freeze, lock up, or stop responding.
If an error message opens on the screen, write the error message down exactly as it appears. Restart the computer and search the Internet using the exact text from the error message to find a solution.
The Chrome OS Help Web site (in English) features troubleshooting steps for many possible issues. Refer to the links in the Fix a problem section.