hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8)

This document is for HP and Compaq notebook computers with Windows 10 and Windows 8.
HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong.
HP provides two ways to access the testing software: HP PC Diagnostics UEFI at startup or through the HP Support Assistant software in Windows.
  • Use HP PC Diagnostics UEFI as the preferred method for testing hardware and when Windows does not start.
  • Use HP Support Assistant for convenience in Windows. Not all tests are supported from HP Support Assistant.
Installing the latest version of HP PC Hardware Diagnostics (UEFI)
HP occasionally makes updates to its HP PC Hardware Diagnostics (UEFI) environment. To download the latest version, go to the HP Hardware Diagnostics website. You can install UEFI to a blank FAT or FAT32 formatted USB drive to use when the main storage device fails or when the UEFI files are corrupted.
UEFI can be accessed from a USB drive by disabling Secure Boot. For instructions to disable Secure Boot, see Secure Boot (Windows 10) or Secure Boot (Windows 8).
  1. On the HP Hardware Diagnostics website, click Download, then select Run.
    The InstallShield Wizard opens.
  2. Click Next.
    Figure : InstallShield Wizard
    InstallShield Wizard
  3. Click Next to choose where to save the files.
     note:
    The InstallShield Wizard automatically saves the files on the computer hard drive.
    Figure : Location to Save Files
    Location to Save Files UEFI Installation
  4. Select the language for the installation. Then click OK.
    Figure : Select the language
    Select the language
    The wizard begins to extract the files necessary to install the UEFI program.
    Figure : Preparing to install
    Preparing to install
  5. Click Next.
    The UEFI Setup Wizard opens.
    Figure : UEFI Setup Wizard
    UEFI Setup Wizard Windows 8
  6. Select the install location for the UEFI program, then click Next.
    If you are downloading UEFI on the computer being tested, select UEFI Partition on Hard Drive.
    If you are installing UEFI on a USB drive, select USB Flash Drive.
    Figure : Choosing the UEFI Setup Install Location
    UEFI Setup Install Location
  7. Click Install.
    Figure : Ready to Install
    Ready to Install UEFI Installation
  8. Click Yes to create the HP_TOOLS partition.
    Figure : UEFI Setup HP_TOOLS Partition
    UEFI Setup HP_TOOLS Partition
  9. Wait while the software is installed. Click Finish to close the wizard.
Testing using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics (UEFI) enables you to test the main components on your computer using quick tests or longer, more comprehensive tests. You can use UEFI even if the computer does not open to Windows. Follow these steps to run the hardware diagnostics tests:
 note:
If you have accessed UEFI from a USB drive, skip to the UEFI System Tests section.
Opening the HP PC Hardware Diagnostics (UEFI)
From the main menu, you can run hardware tests and view the test logs, change the language, and access system information. This screen also shows the version number and the address for the UEFI website.
Use the following steps to open the HP PC Hardware Diagnostics (UEFI) to the main menu.
  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
    Figure : HP PC Hardware Diagnostics (UEFI) main menu
    HP PC Hardware Diagnostic UEFI screen
  4. In the main menu, click to select an option. To find out about your computer, for example, click System Information, and then click System.
    Figure : System Information menu
    System information menu
    The System Information screen displays specific information about your computer, including model number, serial number, memory size, and processor speed.
    Figure : System Information
    System information
  5. Click one of the other categories (memory, hard drive, optical drive, or battery) for more information. For example, click Memory to find out how much and what type of memory is installed in the computer.
    Figure : Memory Information
    Memory information
Running the UEFI System Tests
The System Tests check the hardware sub-systems to ensure they are functioning properly.
  • Select the Fast Test to check the basic functionality of the main components.
  • Select the Quick Test to perform a quick check of the hardware and main components.
  • Select the Extensive Test to perform a full check of the hardware. This test might take 2 or more hours to complete.
Figure : System Tests menu
System Tests menu
The steps in this section describe how to run the tests and view the test logs. Use the following tests to check for hardware failures.
 note:
Your computer cannot be used during the tests. You can cancel at any time by pressing the Escape key (esc).
Running the System Fast Test
The System Fast Test performs a fast check of your system to make sure that the main components are functioning properly. The following tests are performed.
  • Battery check
  • Processor check
  • System board check
  • Hard drive SMART check
  • Hard drive short DST check
  • Memory fast check
You cannot use your computer during the test. This test takes 3 to 5 minutes or more to complete, depending on the system configuration. You can cancel at any time by pressing the Escape key (esc).
Use the following steps to run the Fast Test.
  1. From the UEFI main menu, click System Tests, then click Fast Test.
    Figure : Running the Fast Test
    Running the Fast Test
  2. Click Run once.
    Figure : System Fast Test
    System Fast Test
  3. While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 5 minutes.
  4. If no system component failed, continue to the UEFI System Tests - Quick Test section.
    If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
Testing from an external USB device (UEFI)
If UEFI cannot load the extended tests from the hard drive, a properly prepared USB device can be used to boot the PC into an extended testing environment. To prepare a USB device, download and install the latest version of HP PC Hardware Diagnostics (UEFI) on a USB device.
  1. Turn off the computer.
  2. Insert the USB device containing the latest UEFI version into a USB port on the computer.
  3. Turn on the computer, then press the Esc key repeatedly until the Startup menu screen is displayed.
     note:
    If you cannot start the computer from the USB storage device, temporarily disable Secure Boot from the BIOS. For instructions to disable Secure Boot, see Secure Boot (Windows 10) or Secure Boot (Windows 8).
  4. Press F2 to select System Diagnostics.
    Figure : Startup Menu
    Startup Menu
  5. Select your preferred language from the list.
    The HP PC Hardware Diagnostics (UEFI) home page opens, showing the UEFI version number and USB.
    Figure : HP PC Hardware Diagnostics (UEFI) main menu
    HP PC Hardware Diagnostic UEFI screen
    The system is ready to begin testing.
How is each component tested?
Component test
What the test does
Test duration
What the test does not check
Processor
Validates if all processors are functioning and were initialized by the BIOS.
10 seconds
Thermals, processor performance speed
Memory - Quick
Runs algorithms on memory which include March LR, Random Address, and Data Pattern.
10 minutes for 4 GB
Thermals
Memory - Extensive
Runs algorithms on memory which include March LR, Random Address, and Data Pattern plus additional test cases.
45 minutes for 4 GB
Thermals
Hard Drive - Quick
SMART Check + Short DST Check.
3 minutes
Hard Drive - Extensive
SMART Check + Short DST Check + Optimized DST + Long DST.
2 hours and 15 minutes
Hard Drive - SMART Check
Monitors drive attributes and determines if threshold is being reached.
30 seconds
Hard Drive - Short DST
Reads a small percentage of the sectors on the drive for errors independent of system.
2 minutes
Hard Drive - Optimized DST
A read test on the sectors of the drive being used by the OS.
10 minutes
Hard Drive - Long DST
A read test on all the sectors of the drive.
2 hours
AC Adapter
An interactive test to determine if the AC power adapter is functioning properly.
2 minutes
Audio
Tests functionality of the system audio subsystem, including audio controllers and codecs.
60 seconds per Audio output port
Battery
Checks battery data and determines if battery is working properly.
2 minutes
Keyboard
Interactive test checking the functionality of each key on the keyboard.
3 minutes
Multi-media buttons
Mouse
Interactive test checking the pointer and drag/drop functionality.
3 minutes
Scroll
Network
Checks the network controller. If the cable is connected an IP address is obtained via DHCP.
60 seconds
Data transfer
Optical Drive
Interactive; tests the read and write features of the optical drive.
2 minutes per test
Media quality
System Board
Accesses all PCI devices listed in the SMBIOS and lists PCI devices. Verifies communication with all devices. Checks internal bus lanes.
30 seconds
RTC battery, PCIMA slots, express card ports, serial ports, parallel port
Touch Screen
Interactive test checks touch screen responsiveness.
3 minutes
Calibration
USB Port
Interactive test checking the connectivity of the USB ports.
60 seconds per port
Write test
Video
Tests the video controller subsystem and an interactive test of color values.
20 minutes
Graphics Processor Unit, thermals
Wireless Module
Reads the BIOS information regarding the status of the WLAN controller.
30 seconds
Connectivity
Testing using HP Support Assistant
HP Support Assistant provides easy access to several hardware diagnostic tests. This section describes how to test for hardware problems with HP Support Assistant Diagnostics.
 note:
HP Support Assistant can be used only if the computer boots into Windows. If the computer does not boot into Windows, go to HP PC Hardware Diagnostics (UEFI).
Opening the HP Support Assistant Diagnostics
 note:
If your graphics do not match those in the examples below, download and install the latest version of HP Support Assistant.
  1. In Windows, type HP Support Assistant into Search, then select HP Support Assistant in the Search results.
  2. Select the My devices tab, then select your PC from the device list.
    Figure : HP Support Assistant
     HP Support Assistant
  3. To access the HP diagnostic tools using HP Support Assistant, select the Support tab. Then select Diagnostics and tools. A test example is explained in the following section.
    Figure : Diagnostics and tools
    Diagnostics and tools tab
  4. Proceed to the section for the problem you want to troubleshoot and follow the on-screen instructions.
Running HP Support Assistant Diagnostic Tests
To run any HP diagnostic test, select it from the Diagnostics and tools tab and follow the on-screen instructions. This section provides examples of the HP Battery Check and the HP Network Check tests.
Testing using HP Basic System Diagnostics
If the hard drive is not detected or is reporting problems, the following screen is displayed with two testing options: Memory Test and Hard Disk Check.
Figure : Basic HP System Diagnostics
Basic HP System Diagnostics showing the memory and hard disk tests
To enter HP Basic System Diagnostics, hold the power button for at least five seconds to turn off the computer. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP Basic System Diagnostics screen is displayed.
 note:
If the HP PC Hardware Diagnostic UEFI screen is displayed, go to Testing using HP PC Hardware Diagnostics (UEFI).
After running each test, write down the information provided so you have it available when you contact HP Customer Support.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...