This document will assist you in testing your HP Fax machine using the HP Fax Test Service.
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note:Be sure that your phone number is not Caller ID blocked by your telephone company prior to attempting to send and receive a fax. Pressing *82 before dialing the toll free number will unblock the Caller ID blocking feature in most areas. Other phone company services can prevent you from receiving a fax, including voice mail, call blocking, or call privacy features.
note:Whenever troubleshooting a fax issue, it is good practice to set the Automatic Reports option to Every Error before attempting a test fax. This way, even if the sent fax fails, an error code will be generated that will guide you in future troubleshooting. This option is available in different places on different products, consult the product User's Guide for specific steps.
note:The most common cause of failure is that the fax number set in the Fax Header on the machine does not match the number of the phone line connected to the fax. Also, ensure that the fax header contains the full 10-digit telephone number of the fax machine, including the area code.