Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets the printer specifications. Follow these steps to check the condition of the paper.
Check the condition of the paper - U.S. Letter or A4
Follow these steps to check the condition of the paper.
Step one: Check the condition of the paper
Follow these steps to check the condition of the paper.
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Grasp the handle on the front of the input tray, and then pull the tray towards you to open it.
Figure : Pulling out the input tray
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Remove the stack of paper from the tray.
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Inspect the paper tray and remove any obstructions such as torn paper, foam packaging materials, or tape packaging materials. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
If you find obstructions in the paper path, skip to the section on cleaning the rollers.
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Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
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Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The printer can only process one type of paper at a time.
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Tap the stack of paper on a flat surface to align the edges.
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Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
note:
You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your printer.
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Slide the input tray back into the printer to close it.
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If your printer includes Tray 2 as an optional accessory, repeat these steps for Tray 2.
Figure : Tray 2
Step two: Reload the paper
Choose from the following options to reload paper into the printer paper trays.
Option one: Reload paper into Tray 1
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Grasp the handle on the front of the input tray, and then pull the tray toward you to open it.
Figure : Pulling out the input tray
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Slide the paper width guides out as far as possible.
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Remove all paper from the paper tray.
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Hold a stack of unused, U.S. Letter or A4 plain white paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
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With the input tray removed from the printer, insert the stack of unused paper (with the print-side down) in the center of the tray.
note:
Only load plain, unused paper. Do not mix different types of paper in the input tray. Do not use paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
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Make sure that the paper height does not go above the solid red lines on the sides of the tray.
Figure : Paper fill guide
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Adjust the paper width guides so that they rest against the edges of the paper.
Figure : Input tray
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Paper width guide
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Paper fill guide
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Paper length guide
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If the input tray is extended to allow for longer paper, set the paper length guide so that it secures the paper toward the end of the tray and can touch the pick roller.
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Carefully reinsert the tray into the printer, and then push the tray forward to close it.
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Pull out the tray extender on the output tray.
Figure : Pulling out the tray extender on the output tray
Option two: Reload paper into Tray 2
note:
If your printer does not include Tray 2 as an optional accessory, skip this step.
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Grasp the underside of the tray, and then pull out the tray from the bottom of the printer.
Figure : Pulling out Tray 2
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Slide the paper width guides out as far as possible.
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Remove all paper from the paper tray.
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Hold a stack of unused, U.S. Letter or A4 plain white paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
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With the input tray removed from the printer, insert the stack of unused paper (with the print-side down) in the center of the tray.
note:
Tray 2 supports only U.S. Letter or A4 plain white paper. Do not use paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
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Make sure that the paper height does not go above the solid red lines on the sides of the tray.
Figure : Paper fill guide
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Adjust the paper width guides so that they rest against the edges of the paper.
Figure : Input tray
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Paper width guide
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Paper fill guide
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Paper length guide
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Carefully reinsert the tray into the printer, and then push the tray forward to close it.
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Pull out the tray extender on the output tray.
Figure : Pulling out the paper tray extender
Step three: Print a Printer Status Report
Print a test page to make sure that the printer hardware functions properly.
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Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
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On the control panel, touch the Right Arrow (
).
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Touch
Setup (
).
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Touch the Down Arrow (
) to scroll to
Reports.
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Touch Reports, and then touch Printer Status Report. The Printer Status Report prints.
If your printer includes Tray 2 as an optional accessory, repeat these steps for Tray 2.
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If these steps resolved the issue, you do not need to continue troubleshooting.
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If the issue persists, continue to the next solution.