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HP Officejet Pro 8500 Printers - The Printer Stops Responding after Entering Sleep Mode or Power Save Mode

This document is for the HP Officejet Pro 8500, 8500 Premier, and 8500 Wireless printers.
After the printer goes into sleep mode, it stops responding. Nothing happens when you press buttons or touch the touchscreen.
Solution one: Unplug the power cable and then plug it back in
Return the printer to a responsive state by unplugging the power cable, and then plugging it back in.
  1. Unplug the power cable from the electrical outlet.
  2. Wait 60 seconds, and then plug the power cable back into the electrical outlet.
  3. If the printer does not turn on automatically, press the Power button () to turn on the printer.
Solution two: Turn off Energy Save mode (A909n and A909g only)
If you use the HP Officejet Pro 8500 (A909a) printer, skip this solution. See 'Solution three: Plug the printer directly into a wall outlet.'
If you use the 8500 Premier (A909n) or 8500 Wireless (A909g), follow these steps to turn off the Energy Save mode.
  1. On the printer control panel display, touch the Setup icon (), and then touch Preferences.
  2. Touch Energy Save Mode, and then touch Off.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Plug the printer directly into a wall outlet
Plug the printer into a wall outlet, without using a power strip or surge protector.
  1. Disconnect the power cable from the back of the printer.
  2. Unplug the power cable from any power strip, surge protector, or extension cord.
  3. Plug the power cable back into a wall electrical outlet.
  4. Reconnect the power cable to the back of the printer.
  5. If the printer does not turn on automatically, press the Power button to turn on the printer.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Perform a power reset
Resetting the printer might resolve the issue.
  1. Press the Power button to turn off the printer, if it is not already off.
     note:
    The printer might not turn off when you press the Power button. Continue to the next step to reset the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. If the printer does not turn on by itself, press the Power button to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Make sure the printer does not ground out
Make sure the USB cable does not ground the printer out.
  1. Press the Power button () to turn off the printer.
  2. Disconnect the USB cable from the back of the printer.
  3. Press the Power button () to turn on the printer.
  • If the printer turns on correctly, replace the USB cable with a new one.
  • If the printer does not turn on correctly, continue to the next solution.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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