This document pertains to all multifunction printers that have HP Solution Center software and are connected to a Windows 7 computer.
Review scan and printer issues that might occur after you update your computer operating system from Windows Vista to Windows 7.
Issues that can occur after updating to Windows 7
- When you open the printer Toolbox in HP Solution Center, the following error displays in the window.'The computer is unable to establish two-way communication with the device.'
- When you click the Estimated Ink Levels tab in the printer Toolbox, the following message displays in the window.'The computer is unable to establish two-way communication with the device.'
You installed the printer, but the status is 'Disconnected' in HP Solution Center. The following message displays in the window.' (Name of the printer) Disconnected!'
When you try to scan from the front panel of the printer, No Scan Options displays on the control panel.
You cannot scan from HP Solution Center using HP Twain Scan.