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HP Printers - 'No Scan Options' Message (Windows)

This document is for HP multifunction printers that come with HP Solution Center software and are connected to Windows computers.
When you start a scan from the printer control panel, a scan options or settings issue message displays and the scan fails.
Step 1: Restart the computer and printer
Restarting the computer and printer can resolve a missing scan settings error.
  1. Turn off the printer.
  2. Make sure the power cord connects directly to an electrical outlet and not through a surge protector or power strip.
  3. Close all running programs on your computer, then shut down the computer.
  4. Turn on the printer.
  5. Turn on the computer.
  6. Try to scan.
If these steps did not resolve the issue, continue to the next step.
Step 2: Add 'Scan to' shortcuts
Use HP Solution Center software to set scan options in the printer control panel menu.
  1. Search Windows for your printer model name, then click the printer name in the list of results.
    HP Solution Center opens.
  2. Click Settings, then click Scan Settings.
  3. In the Scan to...Setup setting, select an available scan shortcut, then click Add to add the shortcut to the Front panel list window.
  4. Click Update the device to add the scan options to the printer control panel.
  5. Set up other optional default scan job settings, such as scan shortcuts and preview options.
    • Prompt for settings at the time of scan: Choose a specific Scan Picture or Scan Document scan shortcut each time you scan with HP Solution Center (recommended).
    • Show preview scan: The HP software generates a preview of the scan. This lets you to review the scan quality and make additional edits before the scan is complete (recommended).
    • Prompt for settings when scanning from the control panel: Get a prompt for any changes you want to make to the scan settings before completing the scan job (recommended).
    • Create a new custom scan shortcut: Review the default settings for a selected scan shortcut, change any basic settings as desired, then click Save Shortcut to name and save the shortcut.
  6. Try to scan.
If these steps did not resolve the issue, continue to the next step.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
After the Print and Scan Doctor opens, click Fix Scanning to review a list of issues and fixes.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points , the test failed and required user action, but the step was skipped.
    • If you see a red X , follow the on-screen instructions to resolve the issue.
  2. Click Test Scan or Skip.
    • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
If these steps did not resolve the issue, continue to the next step.
Step 4: Uninstall the printer software
Resolve scan issues by uninstalling the printer software before reinstalling the latest printer software.
  1. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
     note:
    If the printer is connected to your home network, leave it connected.
  2. Search Windows for uninstall a program, and then click the Uninstall a program Control Panel setting in the list of results.
  3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.
  4. Follow the on-screen instructions to complete the software removal.
  5. Restart the computer.
Continue to the next step.
Step 5: Reinstall the HP software
Go to HP Customer Support to download the most current version of the full feature printer software. After completing the software installation, repeat the steps in this document to add Scan to options in the printer control panel menu.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  3. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  4. Click Download next to the full feature driver.
  5. Use the HP Download and Install Assistant for a guided driver download and installation, or select Download only to manually open or run the driver file through your Internet browser’s download tools.
  6. During the installation, select the Typical or Recommended type of installation when prompted by the software installer. If you choose a Minimum installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
Step 6: Try scanning workarounds
Use these workarounds to scan if the solutions did not resolve the issue. Some workarounds might be unavailable depending on the printer. Try one of the other workarounds if the first method you tried did not work.

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