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HP Customer Support

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HP Printers - A 'Fatal Error' Displays During HP Software Installation (Windows)

This document is for HP printer software installations in Windows for all HP inkjet printers and for HP LaserJet printers released in 2009 and later.
This document provides instructions for recovering from a 'Fatal Error' message when installing the HP printer software in Windows. Some 'Fatal Error' messages are also known as 'MSI' errors and usually include a four-digit numbered code, although the exact text of the error message varies. Whether the error message includes a code or not, these instructions guide you to the best solution to recover from the error and to successfully install the printer software.
Does the error message include a numbered code?
The solutions for recovering from a fatal error during the software installation vary depending on the specific error message that displays on the computer screen. Choose one of the following options according to the issue you are experiencing, and then follow the link to the associated troubleshooting steps.

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United States

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