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HP Support

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HP Single-Function and Multi-Function Printers - The Printer Is Not Listed in HP Solution Center After Upgrading to Windows 7

Issue
After upgrading your computer from Windows XP or Windows Vista to the Windows 7 operating system, your product no longer appears in HP Solution Center.
Solution
Follow these steps to uninstall the in-OS driver, and then install the full version of the HP software for Windows 7 with the CD that came with the product, or from the HP Web site.
Step one: Uninstall the HP software
  1. Disconnect the USB cable from the HP product.
  2. On the Windows taskbar, click the Windows icon (), and then click All Programs.
  3. Point to HP, and then point to the folder with the name and model number of your product.
     note:
    If an HP folder is not present, or your product is not listed in the HP program folder, continue to the next step.
  4. Click Uninstall, and then follow the on-screen instructions to uninstall the in-OS driver.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.

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Country: United States

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