This document applies to HP printers supported in Windows 8, 7, Vista, and XP.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor () to quickly and automatically perform several troubleshooting tasks known to resolve hardware issues, network connection issues, print quality issues, and scanning issues. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
note:HP Print and Scan Doctor is not available for Mac OS X operating systems. See the How do I resolve common printing and scanning issues if I have a Mac section in this document for more information.