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HP Customer Support

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A 'Paper Jam' Message Displays for HP Officejet 6500 (E709), J6400, and J6424 All-in-One Printer Series

Issue
The print job stalls and a 'Paper jam' error message displays on the product control panel.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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United States

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