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A 'Paper Jam' Message Displays for HP Officejet 6500 (E709), J6400, and J6424 All-in-One Printer Series

Issue
The print job stalls and a 'Paper jam' error message displays on the product control panel.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool.
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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Country: United States