HP Printers - Paper Jam Error

note:

This document contains basic steps that work with a wide variety of printers. The images shown might not match your HP printer. For help with your specific printer, go to HP Customer Support and search for your HP printer name and paper jam.

1. Remove jammed paper from the following areas.
   • Input and output paper trays
     Look inside areas where the paper enters and exits the printer, and then remove any jammed paper.
     
   • ADF
     Open the ADF cover, and then remove any jammed paper.
     
2. Try to print. If the issue persists, continue to the next step.

1. Turn off the printer.
2. Disconnect the power cord and any other cable.

     warning:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Remove jammed paper from the following areas.
   • Ink or toner cartridge access area
     Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
     
   • Under the paper path cover
     If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
     
   • Input tray
     Pull out the input tray, and then remove any jammed paper.
     
   • Bottom cleanout door
     If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
     
   • Rear access door
     Remove the paper path cover if necessary.
     
4. Replace any parts that were removed, and close any open doors.
5. Reconnect the power cord, and other cables that were disconnected.
6. Turn on the printer.